Senior integrator

About

The Senior Integrator is responsible for the proper functioning of instances in the context of client usage.

During the set-up phase, the Senior Integrator is in charge of installing solutions by performing configuration actions and managing projects for integration with our clients' IS (PIM, DAM, etc.).

During the run phase, the Senior Integrator is responsible for the proper functioning and maintenance of instances (version upgrades and minor evolutions). As a technical referent for the Customer Success teams, the Lead Integrator interfaces with other technical teams involved (Engineering, Delivery, etc.).

Responsibilities

Analysis:

• Within the scope of set-up projects or evolution requests from Customer Success teams, the Senior Integrator qualifies configuration actions and specifies necessary developments to meet needs.
• As such, they consolidate and transmit cost estimates to Customer Success teams.
• In case of anomalies during testing or production incidents, they implement a rigorous analysis process to identify the cause of the problem and resolve it permanently.

Rigor:

• At each stage (specification, execution, testing), the Senior Integrator must be attentive to the smallest details to guarantee quality deliverables for our clients.
• They should not hesitate to challenge needs and guide Customer Success teams to find the right compromises.