Internal Salesperson - Urgently needed

KEY RESPONSIBILITIES

• Provide an efficient and effective service to all customers entering the shop.
• Establish their requirements as soon as possible.
• Inform customers about the Frequent Purchaser Programme (Cash back).
• Refer or escort the customers to the showroom upstairs.
• Provide the customer with the required application and technical information regarding colour, grade, price, stock availability and use of tiling related products, i.e. tile adhesive, spacers, etc.
• Use sales and marketing techniques to influence customer to purchase products, to buy up, etc.
• Make out an order and advise customer of process, i.e. payment to cashier, arranging delivery, despatch, etc.
• Follow-up with customers who required samples or measurements.
• Ensure Sales Representative area is neat and clean at all times to create the correct impression.
• Be attentive to when customers need assistance or when just browsing.
• Ensure that the personal appearance is immaculate at all times to project a positive sales and company image.
• Assist in the bi-annual stock taking.

REQUIREMENTS

• Grade 12
• 3-5 years proven sales experience in a similar or related retail industry
• Tile Product knowledge preferable but not essential
• Computer Skills essential
• Willing to work retail hours (weekends and public holidays) (Monday to Friday 8.00 to 5.00, Saturday 8.00 to 15.00, Alternate Sundays 9.00 to 14.00 & Alternate Public holidays 9.00 to 14.00).