ISP & IT Solutions Branch Manager

About

A Vacancy for an Internet Service Provider & IT Solutions Branch Manager in Robertson, Cape Province.

Must be a dynamic, sales-driven leader, technically proficient and can work under pressure.

Requirements

• Strong leadership skills.
• Hands-on technical knowledge.
• Proven sales growth experience.
• Team management expertise.
• Client relationship development.
• Customer service excellence.
• Background in ISP, IT, or telecommunications preferred.

Key Responsibilities

Leadership & Operations:

• Lead, mentor, and develop staff.
• Oversee daily branch operations.
• Manage inventory and equipment.
• Maintain a safe, compliant work environment.

Sales Growth & Account Management:

• Achieve revenue targets.
• Grow key client accounts.
• Support lead generation and deal closing.
• Identify upselling opportunities.
• Monitor market trends for new business.

Customer Experience & Service:

• Ensure high service standards.
• Resolve technical issues swiftly.
• Foster customer-centric culture.
• Handle complex escalations.

Performance & Reporting:

• Track operational, sales, and technical KPIs.
• Use data to enhance performance.
• Coordinate marketing initiatives.

Benefits

• Competitive salary and depending on experience.
• Medical insurance.
• Home internet benefit.
• Career growth opportunities.
• Access to advanced technology.
• Supportive, professional environment.
• Employee discounts on tech products.