IT Asset Management Business Analyst

Skill: ServiceNow ITAM Business Analyst

Must Have Technical/Functional Skills: • Bachelors degree or equivalent (4-years) in Computer Science, Engineering, or related field. • Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4. • Experience in Agile SCRUM methodology. • 4+ years of practical experience and shown success with the requirements gathering for ServiceNow ITAM modules, primarily Hardware Asset Management. • Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB. • Service mapping, MID server configuration, data mapping. • Integration overview between ServiceNow and external tools/systems or experience with Integration Hub a plus. • Strong experience with ServiceNow out of box functionalities. • Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST. • Teamwork and collaboration. • Resourceful, takes the initiative to accomplish goals and objectives. • Excellent oral and written communications. • Organized and analytical, adept at working in a team environment and able to handle multiple priorities. • Adaptability / ability to manage change. • Problem solving / analytical thinking with a results-oriented focus. • Strong understanding of ServiceNow modules. • Ability to articulate ServiceNow features as it relates to the customers business Roles & Responsibilities: • This position is responsible for capturing business requirements for Configuration Management, Discovery, and IT Asset Management. • Liaison between the business and the platform team. • Captures business and user requirements (as stories for agile shops). • Ensures requirements are understood, developed, tested, and delivered to specification. • Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements. • Represents project stakeholders throughout planning, development, and release processes. • Works with the platform team to develop release estimates. • Supports the testing effort. • Works with stakeholders to drive adoption Salary Range - $90,000 a year-$100,000 a year

TCS Employee Benefits Summary: • Discretionary Annual Incentive. • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. • Family Support: Maternal & Parental Leaves. • Insurance Options: Auto & Home Insurance, Identity Theft Protection. • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. • Time Off: Vacation, Time Off, Sick Leave & Holidays. • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.