IT-Business Analyst / Feature-Engineer Conversational AI (m/w/d)

About Us

Do you combine analytical skills, IT affinity, and an eye for detail to create a well-rounded package? Do you want to contribute to solving our customers' concerns intuitively and efficiently through Conversational AI? And is a corporate culture based on appreciation and innovation exactly your thing? Perfect! Apply now with your CV, your team is already looking forward to meeting you.

Your Responsibilities

• You are the connecting element between functional requirements and technical implementation, contributing decisively to turning ideas into effective and future-oriented solutions.
• You actively shape the further development and integration of the IT architecture around GenAI and Conversational AI platforms, working closely with colleagues within the squad and with other stakeholders in the tribe, ING Germany, and also internationally within the ING Group.
• You specifically apply your expertise in AI and GenAI to evaluate, analyze, and co-design new and planned use cases. You document requirements and processes routinely and with a high quality standard, for example using BPMN.
• Additionally, we rely on your sound IT engineering knowledge, especially in the context of microservice architectures, API design, and data and integration processes (e.g., ETL pipelines).
• Continuous development is a matter of course for you, as is your enjoyment of sharing IT and AI topics within the squad and beyond.
• You also impress in (international) teamwork with your open, communicative, and reliable manner. You actively promote exchange, contribute new ideas and modern agile methods, thereby making a tangible contribution to efficiency and project success.
• You prepare meaningful analyses and reports for stakeholders and senior management, deriving clear, actionable recommendations.
• Naturally, we can rely on you to drive your tasks forward with high initiative and great commitment, always keeping a clear focus on pragmatic and effective solutions.

Your Profile

• Completed degree in Computer Science, Data Science, Business Analytics, or comparable qualification
• At least three years of professional experience as a Business Analyst and sound knowledge in Requirements Engineering
• Practical experience with GenAI
• Very good understanding of modern IT architectures (e.g., microservices, APIs, ETL, integration concepts) and Conversational Architectures (chatbots, AI agents, backend integration)
• Know-how in Google Cloud Platform (GCP) and Google DialogFlow; knowledge of Google Engagement Suite (CES) or Gemini Enterprise for Customer Experience (GECX) is an advantage
• Quick comprehension, strong analytical thinking, and pronounced problem-solving skills
• Enthusiasm for new technologies and a high willingness to learn and develop in agile working environments
• Excellent communication and presentation skills, combined with a team- and solution-oriented approach
• Innovative spirit and a sense for sustainable solutions
• Very good German and English, both written and spoken

Benefits

• Company pension scheme
• Capital-forming benefits
• Free Deutschlandticket
• Bike leasing
• Company restaurant
• Hybrid work model: Additionally to working in the office, you can also work remotely – within the scope of operational, legal and regulatory requirements.
• Individual working time models
• Sabbatical
• Subsidy for care and childcare costs
• Personal budgets for development and health plus personal equipment budget for your mobile workspace

Ready for a New Job?

At ING, we are colorful and diverse: different personalities with different perspectives - in an international culture where we value each other. We wear sneakers and pumps, hoodies and suits. Because people don't fit into boxes.

Does that sound like you?

Just apply online now – your CV is enough for us to get to know you, a cover letter is optional!

At ING, we want everyone to reach their full potential. We create a culture where everyone can grow and make a difference – for our customers and society. Diversity, equality, and inclusion are a matter of course for us. We do not tolerate any form of discrimination, whether based on age, gender, gender identity, cultural background, experience, religion, origin, disability, family obligations, sexual orientation, or other reasons. If you need support during the application process or interviews, please contact us via the email address in the job advertisement. We are happy to help ensure a fair and simple process. Learn more about our commitment to Diversity, Inclusion & Belonging here.