IT-Business Analyst / Feature-Engineer Conversational AI (w/m/d)

About

Do you combine analytical skills, IT affinity, and an eye for detail into a well-rounded package? Do you want to help ensure that our customers' concerns are resolved intuitively and efficiently through Conversational AI? And is a corporate culture based on appreciation and innovation exactly your thing? Perfect! Apply now with your CV, your team is already looking forward to you.

Your Tasks

You are the connecting element between business requirements and technical implementation, contributing significantly to turning ideas into effective and future-oriented solutions.

You actively shape the further development and integration of the IT architecture around GenAI and Conversational AI platforms, working closely with colleagues within the squad and with other stakeholders in the tribe, ING Germany, and internationally within the ING Group.

You use your expertise in AI and GenAI to evaluate, analyze, and shape new and planned use cases.

You document requirements and processes routinely and with a high quality standard, for example using BPMN.

Additionally, we rely on your sound IT engineering knowledge, especially in the context of microservice architectures, API design, and data and integration processes (e.g., ETL pipelines).

Continuous development is a matter of course for you, as is your enjoyment of sharing IT and AI topics within the squad and beyond.

You also convince in (international) teamwork with your open, communicative, and reliable manner.

You actively promote exchange, contribute new ideas and modern agile methods, and thus make a tangible contribution to efficiency and project success.

You prepare meaningful analyses and reports for stakeholders and senior management and derive clear, actionable recommendations for action from them.

Naturally, we can rely on you to drive your tasks forward with high initiative and great commitment, while always keeping a clear focus on pragmatic and effective solutions.

Your Profile

• Completed degree in Computer Science, Data Science, Business Analytics, or comparable qualification
• At least three years of professional experience as a Business Analyst and sound knowledge in Requirements Engineering
• Practical experience with GenAI
• Very good understanding of modern IT architectures (e.g., microservices, APIs, ETL, integration concepts) and Conversational Architectures (chatbots, AI agents, backend integration)
• Know-how in Google Cloud Platform (GCP) and Google Dialog Flow; knowledge of Google Engagement Suite (CES) or Gemini Enterprise for Customer Experience (GECX) is an advantage
• Quick comprehension, strong analytical thinking, and pronounced problem-solving skills
• Enthusiasm for new technologies and a high willingness to learn and develop further in agile work environments
• Excellent communication and presentation skills, combined with a team- and solution-oriented way of working
• Innovative spirit and a sense for sustainable solutions
• Very good German and English, both written and spoken

Look forward to numerous benefits

• Company pension scheme, capital-forming benefits, free Deutschlandticket & bike leasing, company restaurant
• Hybrid work model: Additionally to working in the office, you can also work remotely – within the scope of operational, legal, and regulatory requirements.
• Individual working time models, sabbatical, subsidies for childcare and eldercare costs
• Own budgets for personal development and health plus personal equipment budget for your mobile workspace

Ready for a new job?

At ING, we are colorful and diverse: different personalities with different perspectives - in an international culture where we appreciate each other. We wear sneakers and pumps, hoodies and suits. Because people don't fit into boxes.

Does that sound like you? Then simply apply online now at...