IT Business Operations Expert – Analytics & Data

About

Ipsen is strengthening its Global Digital & IT Operations to enhance the performance and reliability of its data and analytics ecosystem across the organization. We are looking for an IT Business Operations Expert – Analytics & Data to ensure the smooth delivery, performance, and continuous improvement of analytics platforms and data solutions.

In this role, you will act as a key interface between business teams, IT, and external partners, ensuring that data and reporting services deliver maximum value while meeting performance, compliance, and operational standards.

Responsibilities

• Own the delivery and performance of analytics and data services in an outsourced environment, including maintenance and support.
• Ensure high-quality delivery of dashboards, reporting, and data solutions across business domains.
• Act as a key interface between business stakeholders, IT teams, and external partners (including TCS).
• Translate business needs into effective data and analytics solutions, ensuring alignment with operational requirements.
• Monitor service performance (KPIs, SLAs, budget) and drive continuous improvement initiatives.
• Oversee data integration flows, reporting platforms, and analytics tools, ensuring reliability and scalability.
• Manage vendor relationships, ensuring service quality and identifying opportunities for optimization and innovation.
• Support the evolution of the Data & Analytics roadmap in collaboration with IT and business stakeholders.

Qualifications

• 5–10 years of experience in data, analytics, or IT operations, ideally in a global environment.
• Strong experience in service delivery and outsourcing management.
• Solid expertise in Power BI (administration, governance, data modeling, DAX, integrations).
• Experience with data integration, ETL, data warehouse, and SQL development.
• Good understanding of data governance, compliance, and security standards.
• Familiarity with cloud analytics platforms (e.g., Databricks, Snowflake) and/or RPA tools (e.g., UiPath) is a plus.
• Strong stakeholder management and communication skills in a cross-functional environment.
• Business-oriented mindset with a focus on service quality and user satisfaction.
• Fluent in English.

Why join Ipsen?

• A key role supporting data-driven decision-making across a global organization.
• Exposure to complex and high-impact analytics and data environments.
• A collaborative and international environment focused on innovation and performance.
• Opportunities to grow within Ipsen’s Digital & IT transformation journey.