IT Customer Success Manager (m/w/d) bei LearningSuite

About Us

LearningSuite is the best-rated SaaS learning platform in German-speaking countries. With our software, our customers can create their own learning platform with individual branding to efficiently train employees, customers, or coaching participants. In less than three years, we have revolutionized the e-learning market with the simplest yet highest quality solution for coaches and companies. Currently, over 1,600 companies and more than 750,000 users rely on our software.

Our office is located at Alte Poststraße 156 in the K1 Tower – one of the most modern and sustainable office buildings in Graz.

Your Role

We are looking for motivated and personable individuals to join our support team and help our customers get the most out of LearningSuite & SalesSuite. Whether you already have experience in customer support or come from a technical/craft background, we offer you the opportunity to enter the world of modern software solutions and digital systems. You will be onboarded completely digitally with our own training system.

In addition to LearningSuite, we also develop SalesSuite, a second proprietary SaaS software solution in the CRM, sales processes, and automation sector. SalesSuite helps companies centrally manage and efficiently digitize leads, customer inquiries, pipelines, and internal processes. This gives you insights into not just one platform, but two modern software products in a fast-growing tech company.

For Tech-Savvy Career Changers

Do you already have a technical understanding and interest in digital systems, enjoy working with people, and want to switch to IT professionally? Then you are exactly right with us.

During your onboarding, you will learn step-by-step how to professionally use our software, understand technical contexts and digital systems, integrations, automations, and software setups, as well as modern customer communication and how to explain complex technical topics understandably.

Responsibilities

• Support and assist our customers via support chat, email, and video calls for LearningSuite and SalesSuite
• Conduct onboarding & kick-off calls for successful software implementation
• Provide technical support for integrations, automations, and interfaces with external tools
• Set up and configure established software solutions like Zapier, Make, n8n, and other automation tools
• Analyze customer feedback and collaborate closely with our product team for continuous platform improvement
• Assist customers with technical questions, workflows, and digital processes
• Quality assurance of our software, including documentation and reporting of bugs and suggestions for improvement
• Contribute to internal processes, documentation, and optimizations in the customer success and support areas
• Support project-related tasks such as feature documentation, product rollouts, or events

Requirements

• You are tech-savvy and interested in modern software, digital systems, and automations
• Terms like AI, LLMs, APIs, Webhooks, Scripts, or Automations are familiar to you
• Experience with tools like Zapier, Make, n8n, Airtable, or similar platforms is a plus
• You enjoy working with people and convince with a communicative and solution-oriented approach
• Structured, accurate, and reliable work style with a high quality standard
• Quick comprehension and willingness to continuously learn new tools and technical processes
• Ability to coordinate multiple topics and projects in parallel and adapt priorities flexibly
• Independent work as well as teamwork and hands-on mentality
• You enjoy taking responsibility and proactively contributing to solutions

Salary

The actual salary ranges between EUR 2,700 and EUR 3,900 gross per month (based on a 38.5-hour week), depending on qualifications and experience. The salary is paid 14 times annually. Additionally, a monthly bonus is granted. The collective agreement for Information Technology, Data Processing (IT) applies.

Overtime

Any overtime incurred will be paid.

About the Company

LearningSuite is the best-rated SaaS learning platform in German-speaking countries. With our software, our customers can create their own learning platform with individual branding to efficiently train employees, customers, or coaching participants. In less than three years, we have revolutionized the e-learning market with the simplest yet highest quality solution for coaches and companies. Currently, over 1,600 companies and more than 750,000 users rely on our software.

Our office is located at Alte Poststraße 156 in the K1 Tower – one of the most modern and sustainable office buildings in Graz.

Please apply with your CV.

Job Details

• Employment Type: Full-time (Permanent position)
• Salary: EUR 2,700 to EUR 3,900 monthly
• Position Level: Professional Experience
• Work Model: Hybrid
• Work Location: Graz
• Job Fields: Consulting, Sales, Customer Service, IT, EDV, Training
• Open Positions: 2

About the Company

• Employer: LearningSuite GmbH
• Number of Employees: 11 - 30
• Locations: Graz

Detailed Job Information

• Employment Type: Full-time (Permanent position)
• Schedule: Monday to Friday
• Hours: 38.5 hours per week
• Remote Work: 30% Home Office

Work Location

• Graz

Required Skills

• Customer Support
• IT Helpdesk
• Troubleshooting
• Technical Support
• Software Skills

Required Languages

• German C2
• English C1

Benefits

• Drinks: Free drinks, snacks & fruit are freely accessible in every office.
• Canteen: Free lunch – easily orderable via app. Vegan, gluten-free, and other individual options are also available.
• Company Laptop: Everyone works with height-adjustable desks, ergonomic chairs, ultra-sharp 4K monitors, and the latest MacBook Pro.
• Good Connectivity: Our office is centrally located in Graz, just a few minutes' walk from the main train station.
• Parking: Ample parking spaces are available.
• Flexible Working Hours: We offer flextime and the option to work from home up to two days per week.

Application Process

• Step 1: Your Application Please upload your application documents via our website. Use the form found in the respective job advertisement under the 'Apply Now' button.
• Step 2: Initial Interview After submitting your documents, we will contact you within the next few days and may invite you for an interview via a short phone call.
• Step 3: Interview In the interview, we will get to know you and what makes you unique! We will explain more about the position, and you can ask us all your questions.
• Step 4: Skill Check + Final Interview with Management If you impress us in the interview, a short skill check will follow, which you will complete via our learning platform. Afterwards, we will invite you for a final interview with the management.

Desired Application Documents:

• CV
• Motivation Letter

Contact Person

Birgit Windisch +436764834272