IT Developer (JHB North)

OBJECTIVE OF ROLE

• To ensure that efficient and cost-effective business solutions and processes are in place to address business needs/requirements. The role involves supporting, researching, analysing, building / developing, validating, documenting requirements, and finding solutions that will support the growth of business and making sure that are up to date with technology .

KEY RESPONSIBILITIES

Management of IT Service Delivery and Support

• Design, Build and implement relevant software solutions / Applications
• Facilitate design sessions with implementation teams to define solutions
• Create, analyse, and validate detailed functional specifications
• Testing of Solutions / Applications
• Share knowledge with other IT Teams i.e. Service Support

IT Governance

• Formulate technical requirements specification based on business requirements
• Assess and remediate any security vulnerability that may exist in technology

Stakeholder / Customer delivery

• Collaboration with clients / stakeholders to gather and understand business requirements
• Provide Application support and training for clients
• Train clients on new and existing Applications
• Build Stakeholder relationship

Innovation

• Identify current and future state business processes
• Drive business enabled innovation using technology
• Assess and refine existing processes, and develop new where necessary, to support the strategic direction of the organization

Requirements

EDUCATIONAL REQUIREMENTS

• Matric / Grade 12
• Diploma / Degree in Information Technology or equivalent work experience (5+ years in an IT environment)

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• Extensive experience in Service management environment / Supporting the user Community and key stakeholders with proven experience of service support in a matrix approach with internal and external resources which may not be direct reports.
• Experience in the developing solutions using PowerApps, Microsoft Forms, Power Automate
• ITIL certified is an advantage
• ServiceNow development / Administration is an advantage

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• Excellent analytical and technical skills
• Facilitation
• Integrity & Honesty
• Customer Focused
• Persistence, Patience
• Innovative
• Results oriented
• Effective Problem solving and troubleshooting
• Accuracy & attention to detail.
• Self-development orientation.
• Dedication.
• Self Confidence.
• Assertiveness.
• Logical & Lateral thinking.
• Information Seeking.
• Persuasive, negotiation
• Ability to facilitate relations between business and technology departments

COMPUTER SKILLS REQUIRED

• Microsoft PowerApps, Microsoft Forms, ServiceNow
• Power Automate, Power BI
• SharePoint Administration
• Microsoft Word, Excel, PowerPoint, Visio
• SAP (ERP system)