It engineer

Education & Certifications

• Higher Certificate in IT / Higher Certificate in Information Systems
• Higher National Diploma in Technology
• Bachelor's Degree in IT (advantageous)
• A+ and N+ Certification

Experience

• 2-3 years experience in related field

Skills

• Service Desk / Server / Desktop Support
• Ability to troubleshoot hardware and software issues around Microsoft and Linux technologies
• Ability to research and solve problems/challenges on a day-to-day basis
• Speak English fluently

Responsibilities

• Analyzing and interpreting the requests to ensure the classification, prioritization, and escalation of the requests are correct.
• Work closely with other teams to ensure the quick resolution of faults and that the user and/or client are kept updated on the progress of the resolution of the fault.
• Addressing the issues logged by the clients in a professional and timely fashion.
• Tracking and updating logged requests.