IT Infrastructure & Operations Engineer - SaaS / Cloud (m/w/d) | Büren, DE | Home-Office

About Us

At myview systems, everything revolves around one thing: smart product data and strong digital experiences. As a software and consulting partner for Product Information Management (PIM) and Product Experience Management (PXM), we have been supporting companies for over 20 years in structuring their data efficiently and creating real added value from it. What makes us special? The mix of technological expertise, practical consulting, and a genuine understanding of our customers' challenges. We develop modern, future-proof solutions Made in Germany – primarily for medium-sized and internationally active companies.

Our team is just as important as our products. At myview, people work who are eager to drive things forward, take responsibility, and develop solutions together. You can expect flat hierarchies, short decision-making paths, and open, honest communication at eye level.

We place great importance on a working environment in which you feel comfortable and can develop – both professionally and personally. Team spirit, trust, and mutual support are at the core of what we do.

So, if you're not just looking for a job, but really want to make a difference, you've come to the right place.

Your Role

You are responsible for the stable operation of our customer platforms and ensure that our PIM/PXM solutions run reliably. You will work with technologies such as Docker, Linux, and SQL in modern cloud and hosting environments and be part of a small support team with close collaboration with customers and development.

You will contribute to a dynamically evolving software stack that we use to support our customers in providing consistent digital product data. The team has close contact with our customers and develops efficient, future-proof solutions in collaboration with them. Open communication and short decision-making paths characterize us as a team.

Our company vision is to provide our customers with a continuous and smart digitalization platform for product data.

Responsibilities

• You ensure the stable, secure, and performant operation of our PIM/PXM solutions for renowned customers.
• You install, operate, and maintain our customer systems and SaaS environments (Docker) – from setup to live operation.
• You work with modern technologies such as Docker, Linux, SQL databases, and Apache Tomcat in cloud and hosting environments.
• You monitor our systems with monitoring tools like Atera and Uptrends, analyze disruptions, and are the first point of contact in 1st-level support.
• You work closely with hosting providers and your team and continuously develop our operational and monitoring processes.

Requirements

• You have sound knowledge in the operation of web applications and web servers, as well as a good understanding of system and network interrelationships.
• You have very good knowledge of Linux (e.g., Ubuntu) and Windows in productive use.
• You ideally have experience with Docker, SQL databases, and operating applications in hosting or cloud environments.
• You enjoy direct exchange with customers and colleagues and can communicate technical topics understandably.
• You think with stability and security in mind – topics like monitoring, troubleshooting, and cyber security are a matter of course for you.
• You work in a structured, self-reliant manner and actively contribute to the team.

Nice to have

• Experience with monitoring tools or logging
• Knowledge in automation / scripting
• Experience in SaaS operation

Team

• You are part of our 10-person Professional Services team, with 3 colleagues forming our support team.
• In the support team, you will take over the technical operation of our systems, while your colleagues focus on application questions regarding our software products.
• You work closely with our two development teams, each responsible for one of our software products.
• For collaboration, we use modern tools like Slack, Jira, and Confluence, as well as Microsoft Teams and Jira Service Management in communication with our customers.
• We rely on short coordination paths: We exchange ideas daily within the team, meet once a month on-site, and maintain open, direct communication at eye level.

You work in a small, well-coordinated team with a lot of personal responsibility and direct influence on our customer projects.

Application Process

• 📞 First get-to-know-you (approx. 30 min) - brief exchange about you, your motivation, and the role.
• 💻 Technical video interview - we talk about your experience, technical topics, and answer your questions.
• 🏢 Personal meeting on-site in Büren - get to know us, our way of working, and your future environment.
• 🤝 Meet the team - meet your future colleagues and get a feel for the collaboration.