IT Operations

AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES.

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

We're hiring our first dedicated IT team member. You'll own the systems, tools, and infrastructure that keep our team productive and secure as we scale - building IT processes from the ground up while handling day-to-day operations.

WHAT YOU'LL DO

• Device management: Procurement, configuration, deployment, and offboarding of company laptops; MDM administration
• Identity & access: Own onboarding/offboarding workflows, SSO administration, and onboard an IDP
• SaaS administration: Manage and troubleshoot business tools; handle vendor relationships, renewals, and billing issues
• Office infrastructure: WiFi, visitor check-in, A/V, security cameras
• IT support: First point of contact for employee IT issues; document processes and maintain asset inventory
• General operations: Support broader office and operational needs as they arise—this role will flex beyond pure IT as the company scales

WHAT WE'RE LOOKING FOR

• 3+ years in IT operations or systems administration
• Experience with MDM platforms, identity providers, and SaaS administration
• Strong troubleshooting skills; comfortable with ambiguity
• Can work independently and build processes without established playbooks
• Clear communicator with non-technical teammates

NICE TO HAVE

• Compliance experience (SOC 2, HIPAA, or similar frameworks)
• Startup or high-growth company experience

WHY JOIN US?

• First IT hire - shape how we operate as we scale
• High ownership with direct impact on every team
• Competitive compensation and benefits

OUR PERKS

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

MORE ABOUT PYLON

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas

Team: Currently 90 and growing!