IT Support Technician

About Impala Canada

Impala Canada operates the Lac des Iles Mine (LDI), producing 41% of Canada’s palladium and providing high-paying career opportunities for high-caliber individuals who want to work with modern equipment, strong leadership, and a company that invests in its people. Located just 90 minutes northwest of Thunder Bay, LDI has been in operation for 32 years and plays a vital role in producing palladium: a critical mineral essential to reducing global vehicle emissions and supporting a cleaner environment. Our site is built on a uniquely rich ore body and is supported by advanced underground, surface, and milling infrastructure. We’re known for our proven safety record, a culture of comradery, and leaders grounded in our values: respect, care, and deliver. Competitive compensation, practical travel allowances, excellent benefits, and RSP support reflect our commitment to the people who keep this operation running.

Job Description

Reporting to the IT Manager, the successful candidate will work a 7 day on/7 day off rotation at the Lac des Iles mine site.

Responsibilities

• Supports and maintains end user computers and peripherals which include installing, diagnosing, maintaining, and upgrading/replacing hardware. Primary support will be for LDI while providing secondary support for remote offices.
• The person will troubleshoot problem areas in a timely and accurate fashion, and provide customer enabling for a standard suite of products (Windows 10, MS Office, Citrix, 4site, Avanti).
• Perform on-site analysis, diagnosis, and resolution of network issues, and recommend and implement corrective repairs and solutions, including third party support as needed.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created and stored properly.
• Operation and maintenance of CCTV, phone and TV systems
• Collaborate to actively seek opportunities to leverage industry solutions for business issues
• Work with third party vendors to develop and implement solutions; ensure that end results are in accordance with company product standards and guidelines
• Excellent time management skills; capable to deliver results on time for the tasks assigned
• Has a good understanding of business requirements and the ability to translate them into IT solutions
• Perform other duties as assigned by the IT Manager

Qualifications

• Engineering, Computer Science or computer related undergraduate degree/diploma combined with equivalent work experience (minimum 2+ years of experience in system administration role)
• Must have good knowledge of IT methodology in hardware, software and networking. Advanced knowledge of Windows and Active Directory would be an asset.
• Network administration including assigning trustee rights, creating user accounts and login scripts, setting up TCP/IP protocols (DHCP, DNS, Gateway)
• Excellent analytical and problem solving skills
• Ability to demonstrate initiative, good judgment and effective decision-making;
• Superior knowledge of required desktop, server and mobile technologies (browsers, operating systems)
• Experience with the implementation of remote based applications (RDP, Citrix)
• Experience with virtualized environments (VMWare) including data management and server deployment
• Experience with various network topology and secure communications (Firewalls, VLANS, VPN connectivity, DMZ and remote app access).
• The ability to work in various locations both indoors and outdoors.
• A safety mindset is a must for this industrial setting

What's in it for You

The position offers a competitive remuneration package consisting of base salary and travel allowance. Accommodations and meals are provided while at the mine site. On your off duty time enjoy various outdoor and indoor extracurricular activities. Please note, that all job offers are conditional upon successful completion of a pre-employment medical which includes drug and alcohol testing.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please visit www.impalacanada.com for more information regarding Lac des Iles Mines Ltd. Visit careers.impalacanada.com to apply.