IT Support Specialist

About This Role

Technology is the backbone of our organisation, and in this business-critical role, you'll be at the heart of it. You will provide strategic IT support to our team of nearly 1000 employees, ensuring they have the secure and powerful tools they need to succeed.

What sets us apart? We've automated the routine work. This means you can focus on what truly matters: delivering high-impact projects, solving complex challenges, and accelerating your own professional development.

Key Responsibilities

Employee Support & Strategic Work

• Provide strategic IT support to 1000 internal employees, focusing on complex escalated issues
• Collaborate on IT infrastructure projects, system implementations, and technology rollouts
• Participate in process improvement initiatives that enhance employee experience
• Research and evaluate new technologies for enterprise-scale deployment

Professional Development & Process Enhancement

• Shadow senior team members to develop advanced skills in automation and system administration
• Maintain and improve IT documentation, procedures, and knowledge base
• Develop user training materials and conduct education sessions
• Work with departments across the business on technology requirements

Requirements

Essential:

• 1-2 years IT support experience
• Strong Windows/Mac knowledge
• Excellent problem-solving skills
• Customer service approach
• Eagerness to learn & develop
• Strong understanding of generative AI tools & AI automation

Preferred:

• IT degree or equivalent
• Cloud services experience (Google Workspace, Office 365)
• Basic scripting knowledge
• IT certifications
• Exposure to strategic projects across cross-functional teams
• Ability to demonstrate impact in building strong process improvements that had value with scale and efficiency (using automation and tech tools)

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!