IT Support and Security Engineer L3

About the job IT Support and Security Engineer L3

IT Support and Security Engineer L3

Join a High-Growth Australian MSP Remote Role (Darwin Hours)

IT Support & Network Engineering | Market Related | Remote (South Africa, AU Hours)

About Our Client

Our client is a fast-growing Australian IT Managed Services Provider with a dynamic, mission-driven team supporting a diverse clientele across sectors such as medical, construction, dental, non-profit, manufacturing, and retail. Their service suite includes cybersecurity, cloud infrastructure, VoIP, access control, video surveillance, and disaster recovery. They value precision, predictability, and a results-oriented culture that supports personal and professional growth. With a commitment to long-term career progression, they offer benefits like paid time off, tenure incentives, and even immigration sponsorship opportunities after two years.

The Role: IT Support and Security Engineer L3

This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team. You'll handle L3 technical escalations, manage client systems, implement solutions, and lead small to medium-sized IT projects. Ideal for a technically skilled, customer-oriented professional seeking a remote opportunity with future international potential.

Key Responsibilities • Provide Level 3 support for desktop, server, and network environments • Handle escalation tickets from the service desk and mentor junior technicians • Lead customer onboarding/offboarding and manage multiple IT projects • Configure, troubleshoot, and maintain Windows Server, Active Directory, SQL Server, and DNS/DHCP setups • Implement cybersecurity assessments and best practices • Manage cloud-based infrastructure, including Microsoft Azure, M365, and Intune • Utilize RMM tools to proactively monitor and resolve issues • Ensure precise time tracking, documentation, and knowledge sharing • Participate in the on-call rotation for emergency support and maintenance

About You • 5+ years in IT technical support, preferably in multi-site or MSP environments • 3+ years of Windows Server and desktop support • 2+ years with firewalls, networks, and M365/Azure management • Proven experience with ConnectWise, Kaseya, or similar MSP tools (preferred) • Excellent verbal and written communication with strong customer service skills • Detail-oriented, deadline-driven, and highly organized • Problem-solver with a tenacious, proactive approach • Comfortable working Australian hours and participating in on-call rotations • Degree or diploma in IT or a related field (preferred) #J-18808-Ljbffr