IT Support Engineer

• IT Support Engineer

Washington DC - Onsite & Ashburn, VA

• Infrastructure Management: Provision storage, create volumes, and manage LUNs (Logical Unit Numbers) for diverse server environments.

• Lifecycle Operations: Perform maintenance, firmware upgrades, and configuration changes on enterprise hardware (typically Dell EMC, NetApp, or Pure Storage).

• Performance Monitoring: Track capacity, health, and latency metrics to resolve bottlenecks before they impact DOT mission-critical applications.

• Data Protection: Implement and test robust backup and recovery procedures. You will likely support COOP (Continuity of Operations) and periodic Disaster Recovery drills.

• IPv6 Transition: A specific priority for federal agencies in 2026 is configuring and troubleshooting storage technologies to communicate over IPv6.

• Experience: Usually 5+ years in storage solutions engineering.

• Technical Stack: * Expertise in SAN/NAS (Fibre Channel, iSCSI, NFS, CIFS).

• Proficiency with Enterprise Backup software (e.g., Commvault, Veritas, or Veeam).

• Knowledge of Cloud Storage integration (AWS/Azure GovCloud).

• Education & Certifications: * Bachelor's degree in Computer Science or a related engineering field.

• Mandatory: Industry certifications like NetApp Certified Data Administrator (NCDA) or Dell EMC Certified Specialist.

• ITIL v4 Foundation certification is frequently required for federal contracting.

Job Type: Full-time

Pay: $25.03 - $35.00 per hour

Work Location: In person