IT Support Engineer

About Us

We are seeking a skilled and motivated IT Support Engineer to join our team in Germany. The ideal candidate will be responsible for providing end-user support, troubleshooting technical issues, and ensuring smooth IT operations across the site.

Key Responsibilities

• Provide onsite and remote IT support to end users
• Manage and resolve tickets using ServiceNow
• Perform OS installations, reimaging, and system migrations
• Handle PC/laptop building, configuration, and deployment
• Troubleshoot hardware and software issues, including blue screen errors
• Manage Active Directory (Group Policy updates, OU management)
• Support VPN and MDM configurations
• Provide support for network connectivity and printers
• Manage and troubleshoot MS Office applications, OST & PST files

Technical Skills

• Hands-on knowledge of Microsoft SCCM
• Experience with Microsoft Intune and Windows Autopilot
• Strong expertise in end-user support and troubleshooting
• Familiarity with Windows OS environments