IT Systems Support Engineer

Arnold Machine Inc. designs and manufactures high-quality, customized automated equipment. We are looking for a motivated and innovative IT Systems Support Engineer with 3-5 years of experience who thrives in a dynamic environment and enjoys collaborating with employees to resolve advanced IT challenges. This on-site position offers the opportunity to provide expert technical support while enhancing AI-driven tools and systems, supporting ERP and system integrations, and utilizing Power BI for reporting and insights on key IT projects. You will develop automations and AI-assisted solutions to drive efficiency, working closely with internal teams and external partners. Reporting directly to the Director of IT, you will focus on hands-on problem-solving and tool development while also handling daily help desk and system administration tasks managed by our MSP.

Key Responsibilities:

• Escalation & Emergency Support: Quickly respond to urgent or escalated IT issues on-site, executing immediate fixes and working with the MSP for more complex problems.
• Project & Implementation Support: Aid in IT deployments, upgrades, migrations, and modernization projects, including device preparation, testing, documentation, project coordination, and collaboration with MSP engineers, vendors, and internal teams.
• Enterprise Applications Support: Deliver support for Syteline ERP, CADLink/engineering integrations, and reporting tools, assisting with user troubleshooting, workflow guidance, upgrade testing, data sync issue resolution, vendor coordination, and access management.
• Automation & AI Tool Development: Create and support internal tools, scripts, and workflows using Power Automate, PowerShell, Python, or related technologies with AI capabilities, while identifying automation opportunities and maintaining documentation for solutions.
• Security & Compliance Support: Ensure compliance of automation and AI tools with security standards by supporting MFA checks, device compliance validation, access reviews, and maintaining audit documentation.
• Documentation & Coordination: Keep system procedures, application documentation, and knowledge bases current, providing context to MSPs and vendors, while supporting governance, asset validation, and process improvement initiatives.
• Manage multiple tasks effectively while contributing to a cross-functional team, building strong relationships, and ensuring quality and accuracy in your work.

Qualifications:

• 3-5 years of IT support or technical experience in a manufacturing or engineering environment.
• Proficiency in Windows 11 and Microsoft 365, with a basic understanding of Azure/Entra ID concepts.
• Familiarity with ERP systems (preferably Syteline), CADLink, and reporting tools.
• Basic scripting or development skills in PowerShell, Python, or similar, along with experience using AI tools for technical solutions.
• Strong organizational and troubleshooting abilities with attention to detail and effective multi-tasking in a fast-paced setting.
• Excellent written and verbal communication skills, ensuring clear documentation and a positive, adaptable attitude.

Benefits:

• First Shift, Monday-Friday 8am-4pm
• Medical, Dental, Vision Insurance
• Health Savings Account
• Life Insurance
• Employee Assistance Program
• Voluntary Short-Term Disability
• Paid Holidays
• Profit Sharing
• Paid Vacation Days
• Clothing and Boot Allowance
• Paid Travel Vacation
• Wellness Program, YMCA Discount
• 401K Plan
• Educational Assistance