IT technical writer - software documentation

About Us

Eliassen Group - More about us and the role: We are seeking an IT Technical Writer to join our team on-site in Washington, DC. In this role, you will develop, edit, and maintain documentation that supports our various IT processes, systems, and operations. You will collaborate closely with users and technical stakeholders, analyze processes, and produce clear materials including procedures and technical publications. This is a contract-to-hire opportunity, and we offer a comprehensive benefits package for our W2 consultants, including medical, dental, vision coverage, a 401k plan with matching contributions, and life insurance. We are committed to fostering a diverse and inclusive workplace while delivering exceptional results for our clients.

Responsibilities

• Conduct research, write, and edit documentation related to IT processes, systems, and operations.
• Create procedures, work instructions, knowledge articles, reports, manuals, briefs, proposals, instructional content, catalogs, and technical publications.
• Collect technical information through independent research, observation, collaboration with technical teams, and review of existing documentation.
• Collaborate with users, subject matter experts, analysts, and programmers to comprehend technologies, standards, and business requirements.
• Update and standardize documentation to comply with established formats and quality benchmarks.
• Suggest improvements to the scope, format, and content of documentation.
• Complete final quality assurance checks on all deliverables.
• Edit and standardize content prepared by other writers as necessary.

Requirements

• Minimum of 6 years of experience in writing and editing technical documentation.
• At least 2 years of experience supporting Cyber IT operations or producing IT-related documentation.
• 1 to 2 years of experience with IT project lifecycle or IT Service Management documentation in environments like engineering or support.
• Proficiency in Microsoft Office 365 and Visio for creating workflow diagrams.
• Skill in facilitating discussions about IT Service Management, project lifecycles, and business processes with both technical teams and clients.
• Ability to identify gaps in documentation, process bottlenecks, and areas for enhancement.
• Familiarity with ITIL Foundations v3 or v4 (preferred).
• Understanding of Waterfall and Agile project lifecycle methodologies (preferred).
• Strong written and verbal communication skills with a knack for building effective professional relationships.
• Demonstrated capability to analyze business processes and document ITSM and technical operation procedures.
• Attention to detail with strong quality assurance and review skills.
• Experience in documenting and reviewing operational procedures, knowledge articles, and client deliverables while adhering to deadlines.

Tech Stack

• AI
• Support
• ITIL
• ITSM
• Office 365
• Machine-Learning

Benefits

• Medical insurance
• Dental insurance
• Vision coverage
• 401k plan with matching contributions
• Life insurance

Additional Information

Category: ML, AI Developer / Engineer Location address: Sunrise Valley Drive 12700, Washington, United States

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