IT/OT Technical Analyst (Millsboro, DE)

About

Are you passionate about leveraging technology to drive business success? Join our company, a premier research‑intensive biopharmaceutical company, as an IT/OT Business Analyst in our Global Animal Health Manufacturing IT division. In this role, you will be at the forefront of innovative health solutions, advancing the prevention and treatment of diseases in people and animals. If you are eager to make a significant impact and thrive in a dynamic environment, we want to hear from you.

Responsibilities

• Plan, monitor, organize, and oversee IT/OT projects.
• Support and configure software & hardware, ensuring appropriate support for operations and compliance with regulatory, safety, cybersecurity, business continuity, and financial requirements.
• Ensure that implemented manufacturing and lab solutions are aligned with GAHM IT standards and GAHM strategy.
• Facilitate user‑centric outcomes in daily operations, projects and product teams, including training and communication on how to use the systems.
• Develop domain expertise in key Manufacturing and Quality business processes, systems, and data.
• Apply standard systems life cycle and other IT processes/methods, practices, and techniques to deliver process integration solutions.
• Ensure the operational stability, maintenance, performance, and compliance of a product or an application in production.
• Act as site Data Steward, ensuring all manufacturing and lab systems are properly maintained in the site Configuration Management Database (CMDB).

Qualifications

Required

• High School Diploma required
• Minimum of 3 years of progressive experience in Information and/or Operational Technology.
• Knowledge of IT Service Management (ITSM) process including Incident, Problem, Change and Configuration Management.
• Ability to adapt to rapidly changing technology and apply it to business needs.
• Strong business acumen, and easy rapport with peers and executives.
• Ability to think out of the box on situation‑dependent issues.
• Organizational savvy; leveraging social network to escape hierarchy. Adept at managing relationships across expertise, geography, and culture.
• Open and receptive to listening, and discerning pain points; embraces new ideas, evidence and fosters a collaborative atmosphere.
• Eager to participate in Modernization or Digitization initiatives in Manufacturing Shop Floor with emerging technologies such as IoT.
• Eager to participate in integration and management of Manufacturing Systems in Biopharma.

Preferred

• Experience managing projects.
• Situational analysis and decision‑making abilities.
• Ability to engage with equipment vendors and third‑party solutions integrators.
• Experience with Systems Development Lifecycle Methodology (SDLC).
• Experience with implementing solutions in GxP regulated environment.
• Understanding of computer networking, including VLANs, Firewall Rules and the Perdue Model.

Professional, Communication & Leadership Competencies

• Problem‑Solving & Analytical Thinking: Ability to diagnose complex issues and devise effective solutions.
• Communication: Strong verbal and written skills to convey technical concepts to non‑technical stakeholders.
• Collaboration & Teamwork: Ability to work effectively within cross‑functional teams.
• Attention to Detail: Critical for ensuring data accuracy and compliance.
• Adaptability & Continuous Learning: Eagerness to learn new technologies and stay updated on industry trends.
• Customer Focus: Commitment to understanding user needs and enhancing productivity.
• Proactive & Self‑Driven: Initiative to identify improvement opportunities and develop solutions.

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Required Skills

• Accountability
• Availability Management
• Change Controls
• Communication
• Documentations
• Incident Management
• Management System Development
• Problem Management
• Quality Assurance (QA)
• Service Delivery
• SLA Management
• Software Configurations
• Software Development Life Cycle (SDLC)
• Testing

Preferred Skills

(none listed)

Application Information

• Current Employees apply [HERE]
• Current Contingent Workers apply [HERE]

Eligibility

• US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

Equal Employment Opportunity

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

• EEOC Know Your Rights
• EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts.

Work Model

U.S. Hybrid Work Model – Effective September 5 2023, employees in office‑based positions in the U.S. will work a hybrid schedule consisting of three total days on‑site per week, Monday‑Thursday (specific days may vary), with Friday designated as a remote‑working day unless business‑critical tasks require on‑site presence. This model does not apply to field‑based, facility‑based, manufacturing‑based, research‑based, collective‑bargaining‑covered, or other positions where remote work is not feasible.

Compensation

• Salary range: $87,300.00 – $137,400.00
• Position within the range will be based on education, qualifications, certifications, experience, skills, geographic location, government requirements, and business needs.
• Eligible for annual bonus and long‑term incentive, if applicable.

Benefits

We offer a comprehensive package of benefits, including medical, dental, vision, other insurance (for employee and family), retirement (401(k)), paid holidays, vacation, compassionate and sick days. More information: https://jobs.merck.com/us/en/compensation-and-benefits

Application Links

• Apply through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee).
• Application deadline is stated on the posting.

Local Ordinance Compliance

• San Francisco Residents Only: Qualified applicants with arrest and conviction records will be considered in compliance with the San Francisco Fair Chance Ordinance.
• Los Angeles Residents Only: Qualified applicants, including those with criminal histories, will be considered in accordance with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Search Firm Notice

Merck & Co., Inc., Rahway, NJ, USA (also known as Merck Sharp & Dohme LLC) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms without a valid written search agreement will be deemed the sole property of our company. No fee will be paid for hires resulting from unsolicited referrals. Where agency agreements exist, introductions are position‑specific. Please, no phone calls or emails.

Job Details

• Employee Status: Regular
• Relocation: No relocation
• VISA Sponsorship: No
• Travel Requirements: 10%
• Flexible Work Arrangements: Not Applicable
• Shift: Not Indicated
• Valid Driving License: No
• Hazardous Material(s): N/A
• Job Posting End Date: 04/11/2026 (effective until 11:59:59 PM the day before)
• Requisition ID: R391451