ITSM Project Manager (On-Site – NYC)

Job Details

• Job Role: ITSM Project Manager
• Location: New York, NY 10007 Hybrid
• Duration: 6+ Months of Contract

Key Responsibilities

• Lead end-to-end delivery of ITSM projects (ITSM, CMDB, Incident, Change, Problem Management)
• Manage project scope, timelines, budget, and resources in a client-facing environment
• Partner with stakeholders to define requirements, roadmap, and implementation strategy
• Oversee cross-functional teams including developers, architects, and business analysts
• Ensure alignment with ITIL best practices and organizational governance
• Drive risk management, issue resolution, and status reporting to leadership
• Support continuous improvement and optimization of ITSM processes and platforms

Qualifications

• 5–10+ years of IT project management experience with strong ITSM focus
• Experience with platforms like ServiceNow, BMC, or similar ITSM tools
• Solid understanding of ITIL framework (ITIL certification preferred)
• Strong communication, leadership, and client engagement skills
• Ability to work on-site in NYC and manage multiple priorities in a fast-paced environment