IVR Engineer (Amazon Connect) Onsite

Job Description

We are seeking an experienced IVR Engineer to design, develop, and support cloud-based telephony solutions using the AWS ecosystem. The ideal candidate will have strong expertise in Amazon Connect and related AWS services to build scalable, AI-powered IVR systems that enhance customer experience and optimize call handling.

Key Responsibilities

• Design and implement IVR solutions using Amazon Connect
• Develop serverless backend logic using AWS Lambda (Python/Node.js)
• Integrate conversational AI using Amazon Lex
• Build and manage APIs using API Gateway
• Work with DynamoDB and S3 for data storage and management
• Integrate telephony systems using SIP/VoIP technologies
• Troubleshoot, optimize, and enhance IVR workflows
• Collaborate with business and technical teams to gather requirements

Required Skills

• Strong hands-on experience with Amazon Connect
• Experience with AWS Lambda, API Gateway, DynamoDB, S3
• Proficiency in Python or Node.js
• Good understanding of IVR systems and call flows
• Knowledge of SIP, VoIP, and speech recognition technologies
• Experience with Amazon Lex or similar chatbot/NLU tools

Preferred Skills

• Experience in AI-driven conversational IVR systems
• Strong problem-solving and communication skills
• Prior experience working in onsite client environments