Customer Success Manager / Customer Advisor B2B (80–100%)

About BLUM Kaffee

BLUM Kaffee ist eine Rösterei & Café aus der Ostschweiz. Wir helfen Gastronomie, Büros und Unternehmen dabei, richtig guten Kaffee anzubieten – mit ehrlicher Beratung, starken Produkten und einem sauberen Setup.

Für unser B2B-Team suchen wir dich als Customer Success Manager / Customer Advisor: Du betreust neue und bestehende Geschäftskunden hauptsächlich vom PC aus – per E-Mail, Telefon und Google Meets. Du machst täglich mehrere Online-Gespräche, erklärst unsere Lösungen, beantwortest Fragen, führst Kunden strukturiert zur Entscheidung und sorgst dafür, dass sie langfristig happy sind.

Wichtig: Das ist kein klassischer Aussendienst-Job. Du bist nur gelegentlich vor Ort bei uns in der Rösterei für Tastings (ca. 1–2 pro Woche), der Hauptteil ist digital.

Your Tasks

• 2–3 Online-Präsentationen pro Tag (Google Meets) mit potenziellen Kunden
• Telefonate & E-Mails: Bedürfnisse klären, Angebote erklären, nächste Schritte vereinbaren
• Kunden onboarden: erster Bezug, Produkte, Abläufe – alles sauber starten
• Bestehende B2B-Kunden betreuen, Fragen lösen, Upgrades/Sortimentsanpassungen beraten
• Angebote erstellen, nachfassen, Abschluss begleiten (ohne “Druck-Verkauf”)
• CRM/Listen pflegen, Follow-ups planen, Pipeline strukturiert führen
• Tastings bei uns in der Rösterei mit den Kunden

How We Work (so you know if it fits)

• You have many conversations, but you work in a structured way
• You are friendly, direct, and solution-oriented
• You can inspire people – without sales talk
• You like to take responsibility and drive things forward
• You enjoy working on the PC and can handle tools

What You Bring

• You are communicative, strong in presentations, and write clean emails
• You enjoy working digitally (PC/Tools/Google Meets)
• You are reliable, organized, and keep your promises
• You can listen well and recognize needs
• German very good (understanding Swiss German is a plus), English advantageous
• Coffee knowledge is a plus – but not a must (we'll teach you everything)

Typical Background (Examples that fit very well):

• Commercial apprenticeship (Trade / Service)
• Business Administration HF (Student)
• Marketing / Communication
• Tourism
• Hotel Management School
• Retail EFZ + Ambitions (e.g., Branch Manager/Responsibility, strong customer orientation)

(More important than the title to us: you are motivated, learn quickly, and enjoy consulting & relationship management.)

This job is NOT for you if...

• you are a classic field sales representative and need to be "on the go"
• you only want to sell with pressure and closing tricks
• you dislike working on the PC or have no desire for structure & follow-ups
• you talk more than you listen 😉

What You Get

• A young, motivated team and a strong, honest brand
• Lots of responsibility, lots of customer proximity, direct impact
• Fixed workplace in/near the roastery + clear processes
• Top product (really) and customer conversations that are fun
• Development: you can grow with us (Sales/CS/Account Management)

Application (please do it in a way that we can quickly see if it fits)

Send us on the next page:

• 5–10 sentences about yourself and why you want the role
• An example: How would you approach a gastronomy business over the phone that "just wants cheap coffee"?
• Optional: WhatsApp / CV / short voice message (1 minute)

Apply Now Download Job Ad Barista Thank you very much for your interest!

All our positions are currently filled, but we are open to unsolicited applications. Send your documents to the following email and we will get back to you as soon as possible.

info@blumkaffee.ch