Jr. Software Engineer

ABOUT THE ROLE

Join the Customer Tech Infrastructure team at a leading Fortune 100 Energy client as a Jr. Software Engineer, supporting backend development and operational efforts within the Oracle Customer Care & Billing (CC&B) platform. This role is part of Brooksource’s Elevate Program, designed for early-career professionals seeking to advance their technical and professional skills through mentorship, cohort-based learning, and exposure to enterprise-level systems. You will play a key role in enhancing core customer systems, supporting day-to-day operations, and resolving issues during the stabilization and enhancement phase following a recent CC&B implementation. This is an excellent opportunity to gain hands-on experience with enterprise backend systems, utility technology, and production support environments in a collaborative Agile setting.

WHAT YOU'LL DO

• Support backend development efforts for enhancements to the Oracle CC&B platform
• Assist in designing, developing, and testing code to support new features and system improvements
• Write and execute SQL queries to support data analysis, troubleshooting, and reporting
• Provide operational support for the CC&B system, including participating in issue resolution and incident response
• Join troubleshooting calls to help diagnose and resolve production issues in a timely manner
• Collaborate with team members to identify root causes and implement fixes
• Utilize Azure DevOps (ADO) to track work items such as bugs, enhancements, and user stories
• Partner with business and technical teams to understand requirements and translate them into technical solutions
• Assist in maintaining system performance, stability, and reliability
• Contribute to documentation of technical solutions, processes, and system changes
• Continuously build knowledge of enterprise systems, backend development, and utility business processes

WHAT YOU BRING

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
• 2-3 years of experience in software development or application support
• Foundational experience with Java (backend development preferred)
• Basic to intermediate SQL skills (queries, joins, data analysis)
• Understanding of relational databases (Oracle preferred)
• Familiarity with software development lifecycle (SDLC) and Agile methodologies
• Experience or exposure to Azure DevOps (ADO) or similar tools for work tracking
• Strong problem-solving and analytical skills
• Excellent communication skills and ability to work in a team environment
• Bonus: Exposure to Oracle CC&B or similar enterprise billing platforms
• Bonus: Understanding of production support or incident management processes
• Bonus: Familiarity with utility industry concepts (Customer Care, Billing, Meter-to-Cash)
• Bonus: Experience troubleshooting applications or supporting live systems

WHAT'S IN IT FOR YOU

• Opportunity to work with a Fortune 100 company in a collaborative, team-oriented environment
• Participation in Brooksource’s Elevate Program, offering mentorship, technical and professional development, and peer networking
• Hands-on experience with enterprise backend systems and utility technology
• Full medical, dental, and vision benefits
• PTO and 401K match
• Equal employment opportunity employer (EEO)