Junior Client Success Manager

About Huzzle

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. Role Type

Full-time Engagement

Independent Contractor Job Summary

We are looking for a Junior Client Success Manager to manage and support students throughout their journey to securing medical school offers. This is a high-impact, client-facing remote role where you will act as a trusted advisor to students and their families, ensuring programme success, driving retention, and contributing to revenue growth through upselling. You will also take on light leadership responsibilities, mentoring junior support staff and owning the overall client experience. Key Responsibilities • Manage a portfolio of students, guiding them from onboarding to medical school acceptance • Ensure high client satisfaction through proactive communication and structured support • Reduce churn and minimise refunds by identifying risks early and resolving concerns • Drive upsell opportunities • Collect testimonials, success stories, and case studies from successful students • Coordinate with internal teams to ensure seamless delivery of programmes • Act as a point of contact for both students and parents when required • Support and mentor 1-2 junior team members, acting as a mini team leader • Track progress and maintain accurate records using CRM and internal tools Requirements • 2+ years of experience in Client Success, Customer Support, Account Management, or similar roles • Background in education, teaching, healthcare (e.g., nursing), or student support is highly preferred • Strong communication and relationship-building skills (client-facing experience essential) • Proven ability to manage multiple clients and deliver high satisfaction outcomes • Experience handling objections, retention, or upselling is a strong advantage • Highly organised with strong attention to detail and follow-through • Comfortable working in a fast-paced, target-driven environment • Experience with tools such as Slack, Notion, Zoom, and Google Drive • Leadership potential or prior experience mentoring junior staff Benefits • Fully Remote: Work from anywhere with international teams •