Junior Client Success Partner (Junior Account Manager)

About Monmouth Cyber

Monmouth Cyber is a fast-growing Managed IT Services and Cybersecurity firm based in Red Bank, NJ. We protect and support businesses across Monmouth County and New Jersey with enterprise-grade technology and hands-on service. We are a close-knit team that moves fast, grows intentionally, and takes pride in being a true technology partner to every client we serve.

We are seeking a motivated Junior Client Success Partner to work directly under our Client Success Partner for hands-on mentorship and career development.

This is a rare opportunity to grow into a full Client Success Partner role within 12 to 24 months based on performance and the achievement of key milestones. With that promotion comes a significant increase in compensation. A full Client Success Partner at our company typically earns $80,000 to $100,000 or more in on-target earnings annually, including base salary and performance-based commissions.

Key Responsibilities

• Serve as a primary support contact for assigned client accounts under the guidance of a senior mentor.
• Own and manage day-to-day client communications including proactive check-ins, follow-ups, and service coordination.
• Provide clients with regular project updates in coordination with internal technical and project teams.
• Prepare all required materials, data, and documentation for Technology Business Reviews and attend all TBR meetings.
• Build and maintain strong trusted relationships with client contacts at all levels.
• Coordinate with internal technical teams to ensure client needs are met with excellence.
• Monitor client satisfaction through regular check-ins and proactive communication.
• Assist with quoting, proposal preparation, renewals, and cross-selling of IT services and products.
• Identify upsell and service improvement opportunities during client interactions.
• Maintain accurate account information in our CRM and documentation systems.
• Stay informed about new technologies and services that benefit client success.
• Handle minor service escalations professionally and route complex issues appropriately.
• Participate in training, certifications, and professional development programs.

Qualifications

• 1 to 3 years of experience in a client-facing, service, sales support, or account management role.
• Exposure to or interest in IT, MSP services, cloud services, or cybersecurity is a strong plus.
• Exceptional communication skills written and verbal.
• Highly organized with excellent time management and follow-up discipline.
• Proficient with CRM tools.
• Strong problem-solving skills and ability to think on your feet.
• Professional appearance appropriate for client-facing interactions.
• Eagerness to learn, be coached, and take on increasing responsibility.
• Comfortable working in a fast-paced environment with competing priorities.
• Bachelor's degree preferred or equivalent professional experience.

What We Offer

• Direct one-on-one mentorship with a clear growth path into a full Client Success Partner role.
• Competitive salary with performance bonuses.
• Certification and professional development support.
• Collaborative, fast-paced, technology-driven team environment.
• Opportunities to work with diverse clients across industries.

Ideal Candidate

• Hungry to grow, not just do a job.
• Takes ownership of client relationships.
• Quick learner who thrives on new challenges.
• Detail-oriented without losing sight of the big picture.
• Professional, positive, and approachable demeanor.
• Self-motivated and takes pride in representing the company well.

Ready to Launch Your Career?

If you thrive on responsibility, enjoy working with people, and are looking to grow in a supportive team-oriented environment we want to hear from you.