Junior Cybersecurity Incident Response Analyst

Overview Join our dynamic team as a Junior Cybersecurity Incident Response Analyst, where you will play a crucial role in enhancing our client's cybersecurity posture. As the first point of contact for all external communications regarding cybersecurity incidents, you will work within our 24/7 Operations Center to manage cases, triage incidents, and coordinate operational responses efficiently. This role reflects our commitment to Innovation, Excellence, Collaboration, Adaptability, and Integrity—values that drive us to deliver effective technical solutions that meet the needs of our customers. Responsibilities • Act as the first-line support for incidents and technical issues reported by clients and staff.

• Classify and escalate incidents based on severity, ensuring adherence to Standard Operating Procedures (SOPs).

• Escalate complex cases to specialized teams such as Threat Hunting and Vulnerability Management.

• Coordinate with regional teams, private-sector partners, and other stakeholders for complete incident lifecycle management.

• Monitor and confirm the progress and resolution of service requests while ensuring effective communication among stakeholders.

• Oversee shared mailboxes and incident reports to guarantee swift case routing and responses.

• Analyze cyber, physical, and communication threats to improve situational awareness.

• Support senior leadership with contributions to daily, weekly, and monthly reports detailing current threat trends and operational metrics.

• Provide exceptional customer service and technical assistance during incident response efforts.

• Participate in synchronization meetings to ensure smooth transitions in 24/7 Operations Center operations.

• Perform other duties as assigned.

Qualifications • Bachelor's degree in disciplines such as Homeland Security or Business, or equivalent education and experience.

• CompTIA Security+ CE Certification, demonstrating foundational cybersecurity knowledge.

• ITIL v4/v5 Certification, indicating proficiency in IT service management.

• Experience in delivering high-quality customer service with a good grasp of support workflows and engagement best practices.

• Two years of additional experience may substitute for an Associate's degree, while four years of military or operational experience may substitute for a high school diploma.

• Eligibility to work in a security-sensitive environment requiring U.S. Citizenship.

• Willingness to obtain and maintain a Top Secret/SCI security clearance.

• Must be prepared to work flexible hours and varying shifts to support a 24/7 operation.

• Background checks are mandatory, which may include additional screenings depending on project needs.

Minimum Skills: • A minimum of two years' direct experience in customer service and service desk functions within a WATCH Operations Center or Security Operations Center (SOC).

• Experience using Amazon Connect for managing customer interactions.

• Strong knowledge of customer service techniques and experience in providing service desk or call center support.

• Exceptional communication skills with the ability to remain calm and decisive in high-pressure situations.

• Experience working with Service Desk platforms like ServiceNOW or Remedy.

• Eager to learn new tools and take on additional responsibilities as needed.

• High proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Our Commitment to You / Overview of Benefits • Medical, Dental, and Vision Insurance; Wellness Program

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability options

• Basic Life and AD&D Insurance provided by company

• Voluntary Life and AD&D options

• 401(k) Retirement Plan, with matching after one year

• Paid Time Off

Reports to: Program Manager Working Conditions • Professional office environment.

• Flexible hours to support 24/7 operational needs.

• Physical and mental capacity to perform duties over an extended period.

• Ability to utilize office productivity tools effectively.

• Must establish a productive workspace.

• Must be able to sit for extended periods while engaging with a computer.

• May be required to work during holidays or travel for business.

Other Duties: This job description does not encompass all activities, duties, or responsibilities that might be required. Responsibilities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer, considering all qualified applicants based on merit and abilities in accordance with applicable laws. Pay Range: USD $83,500.00 - USD $87,500.00 /Yr. Location: Washington, DC ID: 104489 Category: Information Technology Position Type: Full-Time Salary Exempt Clearance Required: Top Secret