Junior IT and Business Analyst

About Our Client

Our client, a leading vacuum pump manufacturer and supplier of vacuum systems, is looking for a Junior IT and Business Analyst to join their dynamic team.

Duties & Responsibilities

• Support and help maintain Sage X3 or the company ERP system on a day-to-day basis.
• Assist users with ERP queries, system issues, user access, data visibility, and general system support.
• Take responsibility for all software maintenance and control, including software registers, licence awareness, updates, and user administration.
• Manage and maintain company pricelists, including system updates, version control, distribution, and accuracy across the business.
• Support management and internal users with business analysis, analytics, and reporting linked to ERP data.
• Assist with data extraction, reporting accuracy, dashboard support, and general business information visibility.
• Provide marketing support in relation to AI lead generation, AI research, and the use of AI tools to improve internal processes and commercial activity.
• Conduct market research using AI tools and internet-based research to support management, sales, and strategic decision-making.
• Run, evaluate, and assist with introducing new software into the business where it adds operational value.
• Look after all company hardware including laptops, desktops, printers, screens, mobile devices, and related IT equipment.
• Maintain strict hardware control including stock records, serial number control, user allocation, repairs, replacements, and movement tracking.
• Maintain working relationship with global IT to support uptime of servers, internet connectivity, and wider business systems stability.
• Escalate and follow through on technical issues until resolved.
• Maintain and support the national IP phone infrastructure, including user changes, handset allocation, and telephony issue coordination.
• Support building maintenance planning where linked to business continuity, including generator and solar infrastructure coordination.
• Provide day-to-day IT support to staff and ensure issues are logged, followed up, and resolved effectively.
• Identify opportunities for process improvement, better system usage, tighter control, and practical technology innovation across the business.
• Maintain clear records and submit required reports on time.
• Work closely with management, finance, operations, marketing, and global IT to support the wider business.

GENERAL

• Maintain all IT asset registers, software records, serial number records, and related control documentation accurately.
• Assist with onboarding and offboarding of employees from an IT, systems, hardware, and telephony perspective.
• Liaise with external service providers, telecom suppliers, hardware vendors, software providers, and maintenance contractors where required.
• Support management with investigations into system inefficiencies and practical improvements.
• Assist with preventative maintenance planning for critical support infrastructure.
• Help improve IT controls, record keeping, standardisation, and system discipline across the business.
• Support price list maintenance and related system or document control where required.
• Assist with business analysis and reporting requirements for management and operational teams.
• Carry out market research using AI tools and internet research to support business development and decision-making.
• Contribute towards continuous improvement of the company’s technology capability in line with business requirements.
• Any other duties as requested by senior management.

Desired Experience & Qualification

• Matric / Grade 12.
• Relevant Diploma or Degree in Information Technology, Information Systems, Computer Science, Business Systems, or similar will be beneficial.
• Exposure to Sage X3 or a similar ERP platform will be highly advantageous.
• Certifications in hardware support, networking, systems administration, Microsoft environment support, or related IT disciplines will be beneficial.
• Valid driver’s licence preferred.

Experience required

• Relevant experience in a junior IT support, business systems support, ERP support, or internal IT coordination role.
• Exposure to Sage X3 or a similar ERP system is preferred.
• Experience with software maintenance, access control, updates, and user support.
• Experience controlling hardware registers, asset allocation, stock, and serial number records.
• Basic exposure to servers, internet uptime coordination, network support, and liaison with external or group IT teams.
• Exposure to IP telephony systems will be beneficial.
• Experience supporting ERP-related reporting, business analytics, or dashboard preparation will be beneficial.
• Exposure to evaluating, testing, and introducing new software into a business environment will be advantageous.
• Experience in a multi-site or branch-based business environment will be beneficial.
• Exposure to generator, solar, or building support coordination in an operational business environment will be advantageous.

Candidate characteristics

• Technically minded and practical.
• Innovative and creative.
• Well organised with strong control discipline.
• Hands-on and willing to take ownership.
• Reliable and service orientated.
• Good communication skills.
• Able to deal with internal staff, suppliers, and global IT teams.
• Strong problem-solving ability.
• Comfortable working across software, hardware, ERP, reporting, and infrastructure support.
• Interested in using AI and new software tools to improve business efficiency.

Package & Remuneration

R20K - R23K

Interested?

Should you not receive a response within 14 days of applying, please consider your application unsuccessful.