Junior IT Systems Engineer – Endpoint

About Xtensys

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

We are seeking an experienced Junior IT Systems Engineer – Endpoint to support our continued growth and commitment to deliver exceptional client outcomes.

Why Join Us?

• MissionDriven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

The Role

Your Mission

The Junior Endpoint Engineer is an entry‑level engineering role focused on supporting, maintaining, and improving the organization’s endpoint environment under the guidance of Senior Endpoint Engineers and Enterprise Services leadership. This role is designed for individuals who have a solid technical foundation, a strong desire to learn modern endpoint management practices, and an interest in growing into a more advanced endpoint or systems engineering role over time.

The Junior Endpoint Engineer supports day‑to‑day endpoint operations, assists with device lifecycle activities, and contributes to standardized, Intune‑based endpoint management in a Microsoft 365–centric healthcare environment where reliability, security, and consistency are critical.

What You’ll Do Day-to-Day

• Support endpoint provisioning, deployment, refresh, and recovery activities using standard hardware models and Intune/Autopilot‑based workflows, following established procedures and documentation.
• Assist with the configuration, testing, and maintenance of endpoint policies, profiles, applications, and security baselines under the guidance of Senior Endpoint Engineers.
• Perform routine endpoint troubleshooting for Windows devices, including OS issues, application deployment failures, device compliance errors, and hardware‑related problems.
• Support endpoint patching and update processes, validating successful deployment and escalating exceptions or failures appropriately.
• Assist with device lifecycle management activities, including inventory validation, asset tracking, device replacements, and secure decommissioning.
• Partner with Desktop Support and the Service Desk to support escalated endpoint‑related incidents, providing technical context, hands‑on assistance, and clear documentation.
• Follow ITSM‑aligned processes for incident, request, and change activities, ensuring work is properly documented and supports reporting and audit needs.
• Contribute to endpoint documentation and knowledge base articles by capturing repeatable tasks, troubleshooting steps, and lessons learned.
• Participate in testing and validation of new device models, hardware standards, drivers, and endpoint changes prior to broader deployment.
• Identify recurring endpoint issues or inefficiencies and raise observations to senior engineers to support problem management and continuous improvement efforts.

Who You Are & What You’ll Bring

Education

• Associate's degree in information technology or a related field is preferred; equivalent experience will be considered.

Proven Track Record

• 13 years of experience in Desktop Support, Service Desk, or endpoint‑focused IT roles, or equivalent hands‑on technical experience.

Technical Foundation

• Foundational technical troubleshooting skills across Windows endpoints, common peripherals, and core productivity applications.
• Working knowledge of Windows operating systems and device configuration concepts.
• Exposure to modern endpoint management tools such as Microsoft Intune and Autopilot is strongly preferred.
• Basic understanding of Microsoft 365 services, Entra ID (Azure AD), and user/device identity concepts.
• Familiarity with ITSM concepts and ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk) and the importance of accurate documentation.
• Ability to follow established standards, procedures, and change controls while developing independent technical judgment.
• Strong attention to detail and a disciplined approach to documentation and task execution.
• Clear written and verbal communication skills, with the ability to explain technical concepts to non‑technical audiences.
• Curiosity and a growth mindset, with a demonstrated interest in learning modern endpoint engineering practices.

Physical Readiness

• Occasional lifting up to 50 pounds, standing or sitting for extended periods, and repetitive use of hands and fingers.

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