Implementation Project Specialist/Project Manager

What you will be doing:

• Act as primary project contact for clients and internal groups.
• Takes projects from original concept through final implementation working with internal resources and external customers.
• Provide continuous project feedback and status updates to key stakeholders.
• Develop project plans and related task lists as necessary, update plans accordingly.
• Work with client to determine parameter settings and key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
• Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
• Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
• Provide occasional after hour support of client implementations.
• Work with project managers and project teams to ensure internal project audit points are managed and tracked.
• Develop and maintain consistent standards for project status reporting for internal and external purpose.
• Ensures adherence to quality standards and reviews project deliverables.
• Play a role in the operational readiness of new products and features, ensuring the implementation process is outlined, well documented and scalable.

What you need to have:

• High School Diploma or equivalent required. Bachelor's degree preferred.
• Previous experience in Financial Services institution is preferred.
• Minimum of 5 years EFT Project Management experience
• Excellent customer service and active listening skills
• Superb communication Skills (verbal and written).
• Demonstrated experience working well in a close team environment.

What would be great to have:

• Previous EFT/financial industry experience
• Strong attention to detail with the ability to multitask and support the needs of multiple clients simultaneously, following up with clients as needed.
• Ability to make decisions and solve problems that range in complexity. Significantly complex technical issues will be referred to second level support team.
• Solid PC (MS Office) skills and the ability to type 35 wpm or greater
• Master s Degree in Business, Finance or applicable field
• Project Management Certification