Junior Service Desk Technician

About

Sandi Crowther Recruitment, founded in 1994, is a Leading Recruitment Agency in Durban and has established itself as a recruiter of choice for over 25 years. Our success is reflected in the many long term relationships we have with our clients. We have travelled many journeys with them and have come to understand their business needs and culture, which in turn has enhanced our recruitment process and their business success.

Opportunity exists with a dynamic and growing IT company for a Junior Service Desk Technician with 1 - 2 years' IT support or service desk experience. Previous MSP (Managed Services Provider) experience is highly advantageous.

This customer-facing role forms part of a busy Managed Services environment and is ideal for a motivated technical support professional looking to grow their career in IT infrastructure and support. The successful candidate will be involved in daily ticket management, Microsoft 365 support, workstation troubleshooting, and structured escalation processes.

Key Responsibilities:

• Manage daily service desk activities and ticket queues
• Log, track, update, and follow up on IT service requests
• Provide Microsoft 365 user support
• Troubleshoot Windows workstations, peripherals, and general end-user issues
• Assist with server-related tasks, networking, and backup systems
• Provide support exposure to 3CX, Mimecast, and email / security platforms
• Maintain accurate IT documentation and perform general IT administration
• Escalate complex technical issues where required

Minimum Requirements:

• 1 - 2 years' IT support or service desk experience
• MSP experience strongly advantageous
• Strong customer service and communication skills
• Comfortable working in a ticket-based, SLA-driven environment
• Matric / Grade 12
• Microsoft 365 support experience
• Valid South African driver's licence and own reliable vehicle

Advantageous Certifications:

• Microsoft 365 Fundamentals (MS-900)
• Microsoft 365 Endpoint Administrator (MD-102)
• CompTIA A+ and/or Network+