Junior Technical Writer

About Mach7

Our eUnity Enterprise Viewer product is an award-winning, diagnostic-grade medical image viewer that helps clinicians and radiologists provide high quality patient care. Our viewer has been deployed in over 100 medical facilities around the world. Our Enterprise Imaging Platform (VNA) provides healthcare organizations with a vendor-neutral, scalable foundation for managing and exchanging medical imaging data across the enterprise. Our customers are enthusiastic about new and exciting ways to leverage our solutions, and we humbly look forward to delivering on these priorities. Working at Mach7 means that you will have the opportunity to apply your skills toward improving patient care around the world in a direct and meaningful way.

What You Will be Doing

As a Junior Technical Writer on Mach7's Documentation Team, you will help own the end-user and administrator documentation for our eUnity viewer and Enterprise Imaging Platform (VNA), with a relentless focus on clarity, accuracy, and usability. You will contribute to building a documentation experience that empowers clinicians, administrators, and IT teams to get the most out of our products.

Activities performed by the Junior Technical Writer include:

• Research, write, and maintain user guides, administrator manuals, release notes, and online help content for the eUnity viewer and Enterprise Imaging Platform.
• Collaborate with software engineers, product managers, and QA to ensure documentation accurately reflects product behavior and workflows.
• Translate complex technical and clinical concepts into clear, accessible content for a range of audiences, from end users to IT administrators.
• Maintain and organize documentation in the content management system, ensuring version accuracy across product releases.
• Support the documentation review cycle by incorporating feedback from subject matter experts and stakeholders.
• Contribute to the development and enforcement of documentation standards, style guides, and templates.
• Participate in sprint ceremonies and product discussions to stay ahead of upcoming features and changes.

Who You Are

You take pride in making the complex feel simple. You write with precision and empathy, always keeping the reader's needs at the center of your work. You ask the right questions, are comfortable working across teams, and are proactive about tracking down the information you need. You are eager to grow your technical knowledge and thrive in a collaborative, fast-moving environment.

Your background consists of:

• 1–3 years of technical writing experience, ideally in software, healthcare IT, or enterprise applications.
• A bachelor's degree in technical communication, English, computer science, or a related field.
• Demonstrated ability to write clear, concise documentation for both technical and non-technical audiences.
• Experience working with structured authoring tools, content management systems, or documentation platforms (e.g., MadCap Flare, Confluence).
• Familiarity with the software development lifecycle and comfort working within agile teams.
• Strong organizational skills and the ability to manage multiple documentation efforts across concurrent product releases.

What Sets You Apart?

• Familiarity with medical imaging concepts, DICOM, or radiology workflows.
• Exposure to enterprise imaging platforms, VNA systems, or clinical IT environments.
• Experience with screen capture and video tools for creating visual aids and walkthroughs (e.g., Snagit, Camtasia).
• Knowledge of docs-as-code practices, including working with Markdown or lightweight markup languages and CSS.

An eye for UI/UX that informs how you document interfaces and workflows

Mach7 Technologies is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, ethnicity, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under the law.