Key Account Manager (80-100%)

About

The Key Account Manager is responsible for managing, developing, and retaining a portfolio of enterprise clients and prospects (organizations with more than 250 employees). Acting as a strategic partner, the role focuses on building long-term relationships, driving value, and supporting business growth.

Responsibilities

• Manage and grow an existing portfolio of high-potential enterprise accounts
• Identify and acquire new strategic clients
• Identify growth opportunities (upsell, cross-sell)
• Build strong relationships with key decision-makers (C-level, IT or purchase Directors, Finance Directors, etc.)
• Understand client needs and business challenges to propose relevant solutions
• Anticipate churn risks and implement retention strategies
• Lead contract negotiations and manage framework agreements
• Track and report on key performance indicators (revenue, margin, pipeline, conversion rates)
• Contribute to overall sales targets and company growth
• Work closely with internal teams (BID management, Pricing desk, Sales Support, Presales and Consulting etc.)
• Contribute to the development of tailored solutions for enterprise clients
• Ensure successful delivery and implementation of client projects

Qualifications

• Master’s degree (Business School, University, or equivalent)
• Minimum 5 years of experience in key account management in IT or Printing Industry or B2B sales
• Proven experience managing complex sales cycles and senior stakeholders
• Mother Tongue French and English: Fluent, german a Plus
• Strong sales and negotiation skills
• Strategic thinking and analytical capabilities
• Excellent communication and interpersonal skills
• Ability to manage multiple projects independently
• Proficiency with CRM tools and reporting systems
• Leadership and proactivity
• Customer-centric mindset
• Resilience and results-driven attitude
• Team player