Key Account Manager SaaS

About Product-Live

Product-Live is a platform dedicated to the digital and omnichannel transformation of retail. Since 2014, it has connected suppliers, brands, and distributors on a single platform to simplify and accelerate the exchange of product data and media. By optimizing product onboarding and enrichment processes, Product-Live reduces time-to-market, improves content quality, and facilitates the transformation of retail chains. As a market leader, we currently support major retailers such as Fnac-Darty, Auchan, Boulanger, BUT, and Castorama.

Your Role

Within the Customer Success team, you will be responsible for the strategy, development, and executive relationship management for a portfolio of key accounts. You will act as a Trusted Business Advisor to C-levels, defining account strategic directions and identifying growth levers. You will work closely with Customer Success Managers who oversee operational execution. During the onboarding phase, you will take on a Customer Success Manager role to stay closely connected to our clients' operational realities.

Your Missions

1. C-level Relationship Management with Key Accounts

   • Build and maintain relationships with decision-makers (CEOs, Digital Directors, Business Unit Heads, etc.) to help them achieve their strategic objectives.
   • Understand the strategic challenges of organizations and position Product-Live as a transformation lever.
   • Based on in-depth strategic analyses, produce recommendations for C-levels to create significant impact for clients on their processes, business practices, and organizations.
   • Challenge client organizations and champion a transformational vision.

2. Account Strategy Definition

   • Build a long-term vision for the account.
   • Monitor overall account performance: satisfaction, revenue, adoption, projects.
   • Identify areas for development (usage, organization, transformation).
   • Define and prioritize opportunities.
   • Share directions with other departments at Product-Live and ensure consistency between strategy and execution.

3. Business Development

   • Identify, qualify, and close: upsell; cross-sell; new business within the business vertical.
   • Build high-value proposals.
   • Lead negotiations.

Functional Environment

SaaS, PIM, DAM, BPM, MDM, ERP, digital transformation.

Profile

• Experience: 5 to 10 years of experience in Key Account Management/Enterprise Sales or consulting with a strong business focus.
• Education: Master's degree (Bac+5) from an engineering or business school.
• Skills:
  • Proven C-level relationship management skills.
  • Experience in complex sales and long cycles.
  • Influence and leadership capabilities.
  • Interpersonal skills necessary to collaborate with management teams in implementing a new vision and a passion for enabling leaders to drive change within organizations.

Location

Paris 17th, Pereire metro station.

Compensation

Based on profile.