Key Account Supply Chain Manager

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions: integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Your Role

As a Key Account Supply Chain Manager, you will be a customer-facing supply chain expert responsible for managing relationships with assigned key accounts and supporting global account strategies. You act as the primary interface for all operational supply chain topics, ensuring flawless execution, high performance, and continuous improvement.

You will work in a dynamic, global environment requiring strong analytical skills, agility, and a proactive mindset to drive customer satisfaction.

Your Responsibilities

Tactical Account Management & Execution

• Act as the main point of contact for customers on operational supply chain topics
• Ensure execution of defined supply chain strategies across all product lines
• Support the Global Account Supply Chain Manager (GASCM) with analysis, scenario modeling, and business reviews

Performance Monitoring & Reporting

• Create, manage, and analyze KPIs (e.g., On-Time Delivery, Lead Time, Inventory, Forecast Accuracy)
• Provide performance insights and track improvement actions
• Monitor supply chain performance via control tower tools to identify risks and opportunities

Operational Alignment & Coordination

• Orchestrate internal supply chain functions (planning, logistics, operations) to meet customer needs
• Analyze demand fluctuations and proactively manage shortages
• Collaborate cross-functionally with Sales, Product Management, Finance, and Operations

Agreement Management & Continuous Improvement

• Manage and execute supply chain agreements (e.g., consignment, stocking programs)
• Drive continuous improvement initiatives with customers and internal teams
• Support tactical coordination of new product introductions (NPI)

Escalation Management

• Act as the first point of escalation for operational supply chain issues
• Drive quick resolution of delivery delays or allocation conflicts
• Escalate strategic or systemic risks with clear analysis and proposed solutions

Your Profile

• Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or similar
• 3–5 years of experience in supply chain, demand planning, or customer service within a global organization (high-tech or semiconductor industry preferred)
• Strong analytical and problem-solving skills with proven execution capability
• Advanced Excel skills (mandatory) and experience with data visualization tools (e.g., Power BI)
• Experience with ERP systems, preferably MS Dynamics 365 (F&O)
• Solid understanding of end-to-end supply chain processes
• Excellent communication and collaboration skills in an international environment
• Highly customer-focused, proactive, and detail-oriented
• Fluent in English; German is a strong advantage

What We Offer

• A dynamic and international work environment
• Close collaboration with global key accounts
• Opportunities for professional growth in supply chain and account management
• A role with high visibility and impact on business performance