Key Accounts Executive & Estimator

About

An established printing business based in Blackheath, Cape Town is seeking to permanently employ a Key Accounts Executive & Estimator. This role will manage key customer accounts, provide accurate job estimations, ensure all job documentation (Work Tickets, specifications) is prepared accurately, and maintain professional communication with customers regarding their orders.

Location – Blackheath, Kuilsriver, Cape Town

Salary – R25,000 to R35,000

Duties & Responsibilities

Estimation & Quoting

• Prepare accurate cost estimates based on client requirements.
• Consult with Production/Procurement for specialised material or process costs.
• Submit quotations within agreed turnaround times.

Key Account Management

• Develop strong relationships with assigned key accounts.
• Act as main point of contact for queries, feedback, and escalations.
• Ensure customer expectations are met and exceeded.

Work Ticket & Job Preparation

• Compile Work Ticket sleeves with all necessary documents (previous Work Ticket, quotes, specifications, proofs, Work Ticket Checklist).
• Pull previous Work Tickets for repeat orders and verify details.
• Ensure specification sheets are updated and complete before job release.

Customer Communication

• Provide customers with status updates on their orders.
• Liaise with production and planning to confirm delivery timelines.
• Handle changes, amendments, or special instructions from clients.

Internal Coordination

• Work closely with production planning, procurement, and QA to ensure jobs run smoothly.
• Ensure correct information is communicated to all departments.

Desired Experience & Qualification

• Track record in relevant Key Accounts and or Cost Estimation role, preferably in printing.
• Knowledge of printing/packaging processes (advantageous).
• Strong attention to detail and accuracy in job documentation.
• Ability to prepare estimates and quotes.
• Proficient in Microsoft Office, ERP/CRM (QuickEasy) systems.
• Strong client relationship management skills.
• Excellent communication (written & verbal).
• Time management and organisational skills.

Package & Remuneration

R25000 to R35000, dependent on skills and experience.