Leiter technischer Kundendienst (m/w/d)

About

The employer is one of the market leaders in the coffee machine segment and offers its commercial customers comprehensive service concepts from a single source throughout Austria. In the key role as Head of Customer Service, you will manage a decentralized team of service technicians in Tyrol and Vorarlberg. Your goal: to ensure smooth day-to-day business and develop long-term strategies for outstanding customer experiences. Look forward to a appreciative work environment with perspective that challenges and supports you – as Head of Technical Customer Service (m/f/d).

Benefits

• Attractive target salary starting from €80,000 gross with willingness to overpay depending on qualifications
• Company car of your choice including private use
• Flexible working hours: 2 home office days & 3 field service days weekly
• Company bicycle on request
• Individual further training options
• A secure job and development prospects in an agile corporate environment
• Exclusive employee discounts on group-internal brands
• Access to the Corporate Benefits platform
• Contribution to private pension provision
• Discounted supplementary health insurance
• Regular team events such as barbecues and departmental celebrations

Responsibilities

As Head of Customer Service, you will have technical and disciplinary responsibility for a team of 15 field service technicians for Tyrol & Vorarlberg.

• Coordination of deployment, vacation & resource planning
• Planning and implementation of targeted training and development measures
• Optimization and assurance of efficient territory/route structures
• Management of complaint and grievance handling
• Ensuring high service quality and adherence to company standards
• Responsibility for economic processes
• Cross-departmental collaboration with team leads and the sales team
• Analysis of relevant KPIs, derivation of measures, and creation of meaningful reports
• Organization and execution of regular strategy meetings

Qualifications

• Completed technical training (e.g., HTL, FH, University, or similar)
• Min. 5 years of demonstrable leadership experience
• Relevant experience in field service
• Very good German language skills, both written and spoken
• Driver's license class B and willingness to travel within Western Austria (approx. 70%)
• High problem-solving competence & independent working style
• Sound practical experience in analyzing key figures (KPIs)
• Nice to have: Industry knowledge in coffee, vending, or beverage technology

Next Steps

Does this role sound like you? Would you like more information about the employer, the scope of duties & benefits? Then please send us your CV. We will then provide you with all further details in a short, non-binding phone call.