L1 technical support engineer

Responsibilities

• Day to day End-User Computing (EUC) support
• Troubleshooting hardware and software issues for users
• Assisting users with IT-related queries
• Install & configure new hardware (PCs, laptops, printers, monitors, peripherals)
• Diagnose & repair faults (Hardware failures, component replacements)
• Install & support software (Windows, Office, business applications)
• Troubleshoot incidents (Resolve tickets within SLA)
• Basic network support (LAN, Wi-Fi, IP issues, connectivity)
• Maintain documentation (Update tickets, asset registers, notes)
• Perform preventative maintenance (Updates, system checks, optimisation)
• Escalate & coordinate issues (Work with senior teams and vendors)

Education

• A+/N+ or related IT technical certification
• 3‑5 years’ experience