L2 Technical Support Engineer

About the job

L2 Technical Support Engineer

Remote Position

Qualifications

• Proficiency in Kubernetes, Docker, and containerization.
• Experience with Terraform and Ansible.
• Proficiency in scripting languages such as Bash and Python.
• Strong expertise in Linux systems.
• RHCE certification is mandatory.
• CKA certification is mandatory.

Responsibilities

• Provide Tier 2 (L2) support to customers, including researching, diagnosing, troubleshooting, and resolving incidents related to Kubernetes/OpenShift/Rancher and VMware Tanzu technical issues.
• Engage with customers directly, demonstrating excellent verbal and written communication skills.
• Work effectively under pressure, particularly during critical (P1) incidents, to ensure timely resolution and customer satisfaction.