GO
Power Platform Support Engineer
Golden Opportunities
India · On-site Full-time Today
About the role
About
We are seeking a highly skilled Power Platform Support Engineer to join our team on a contract basis. The ideal candidate will have experience in SharePoint Online, OneDrive Administration, Power Platform, Microsoft 365 Admin, Azure AD, and L3 Troubleshooting. The successful candidate will be responsible for providing technical support and resolving complex issues related to Power Platform and Microsoft 365 services.
Location: Chennai
Responsibilities
- Provide technical support and resolve complex issues related to Power Platform and Microsoft 365 services
- Administer and manage SharePoint Online and OneDrive environments
- Manage site collections and permissions in SharePoint Online
- Troubleshoot and resolve performance issues related to Power Platform and Microsoft 365 services
- Implement and manage ITIL processes to ensure efficient incident and problem management
- Collaborate with the global IT operations team to resolve complex issues and implement best practices
- Provide Level 3 (L3) troubleshooting and support for Power Platform and Microsoft 365 services
Requirements
- 8-12 years of experience in IT operations, preferably in a global IT operations environment
- Strong experience in SharePoint Online, OneDrive Administration, Power Platform, Microsoft 365 Admin, and Azure AD
- Excellent troubleshooting and problem‑solving skills, with experience in L3 troubleshooting
- Knowledge of ITIL processes and methodologies
- Experience in managing site collections and permissions in SharePoint Online
- Ability to work in a fast‑paced environment and prioritize multiple tasks
- Strong communication and collaboration skills
Benefits
- Opportunity to work with a leading organization in the IT industry
- Chance to develop and enhance skills in Power Platform and Microsoft 365 services
- Collaborative and dynamic work environment
- Opportunity to work with a global IT operations team
- Comprehensive training and support to ensure success in the role
Skills Required
- AZURE AD
- ITIL PROCESSES
- L3 TROUBLESHOOTING
- L4 SHARE POINT SUPPORT
- MICROSOFT 365 ADMIN
- MSP/GLOBAL IT OPERATIONS EXPOSURE
- ONEDRIVE ADMINISTRATION
- PERFORMANCE ISSUE RESOLUTION
- POWER PLATFORM
- SHARE POINT ONLINE
- SITE COLLECTION & PERMISSIONS MANAGEMENT
- SPECIALIST - RISK & CONTROL ASSURANCE
Requirements
- Strong experience in SharePoint Online, OneDrive Administration, Power Platform, Microsoft 365 Admin, and Azure AD
- Excellent troubleshooting and problem-solving skills, with experience in L3 troubleshooting
- Knowledge of ITIL processes and methodologies
- Experience in managing site collections and permissions in SharePoint Online
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong communication and collaboration skills
Responsibilities
- Provide technical support and resolve complex issues related to Power Platform and Microsoft 365 services
- Administer and manage SharePoint Online and OneDrive environments
- Manage site collections and permissions in SharePoint Online
- Troubleshoot and resolve performance issues related to Power Platform and Microsoft 365 services
- Implement and manage ITIL processes to ensure efficient incident and problem management
- Collaborate with the global IT operations team to resolve complex issues and implement best practices
- Provide Level 3 (L3) troubleshooting and support for Power Platform and Microsoft 365 services
Benefits
Opportunity to work with a leading organization in the IT industryChance to develop and enhance skills in Power Platform and Microsoft 365 servicesCollaborative and dynamic work environmentOpportunity to work with a global IT operations teamComprehensive training and support to ensure success in the role
Skills
Azure ADITIL ProcessesL3 TroubleshootingMicrosoft 365 AdminOneDrive AdministrationPower PlatformSharePoint OnlineSite Collection & Permissions Management
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