Lab Support Senior Engineer

Responsibilities

• Provide general architectural level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment.
• Responsible for participating in the development of test configuration plans for the lab computing environment infrastructure.
• Responsible for ensuring proper deployment of fiber-channel storage arrays, hosts, switches, software, and storage networking infrastructure.
• Ensure that the technical environment is properly monitored and that any problems are rectified.
• Maintain a working knowledge of all documented processes and procedures.
• Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies.
• Mentor and project-supervise less experienced Lab System Engineers.
• Identify system or storage performance issues and participate in the development of tools to improve system management.
• Provides technical expertise in the development of collaborative platform client application/customer interface Identify and execute on proactive and preventative system upgrades.

Job Description Summary

• Provide general architectural level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment.
• Responsible for leading in the development of test configuration plans for the lab computing environment infrastructure.
• Responsible for ensuring proper deployment of fiber-channel and IP storage arrays, hosts, switches, software, and storage networking infrastructure.
• Ensure that the technical environment is properly monitored and that any problems are rectified.
• Maintain working knowledge of all documented processes and procedures.
• Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies.
• Mentor and project-supervise less experienced Lab System Engineers.
• Identify system or storage performance issues and participate in the development of tools to improve system management.
• Provides technical expertise in the development of collaborative platform client application/customer interface Identify and execute on proactive and preventative system upgrades.
• Responsible for delivering shared services using Scrum at Scale Model.
• Responsible for creating and executing infrastructure automation.

Job Posting Details

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What's more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development.

What You'll Achieve

• Deploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycle.
• You will partner with various teams in product engineering teams to understand their needs for infrastructure and solutions and deploy hardware, install, and configure network, manage software, troubleshoot across the stack (hardware, OS, network, software).

You will

• Be the SME for Shared Services Lab Operations Engineering team.
• Partner with the Product Engineering team in creating solutions for their requirements and needs.
• Lead a team in executing large projects and programs.
• Develop and document processes needed in Lab Operations.
• Mentor other lab support engineers on various technologies.

Essential Requirements

• Deep knowledge of various hardware platforms, especially client's PowerEdge platform.
• Hands on experience in deploying hardware - rack, stack, cable, install and configure.
• Practical experience with scale out architecture, preferably - installation, configuration, and troubleshooting.
• Hands on experience with networking products - Cisco, Arista, client switches.
• Expertise in using ticketing tools like ServiceNow.
• Experience in enterprise infrastructure monitoring tools.
• Communication across various stakeholders.
• Ability to bring consensus between teams and competing priorities.
• Great customer service skills - doing everything to help the customer to resolve the issue and finding RCA.
• Experience wi