L&D Program Coordinator - Manager

About

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Learning and Development team you will assist in planning and delivering exceptional learning experiences for Assurance professionals. As a Manager, you will play a crucial role in mentoring junior staff and managing stakeholder relationships, securing the successful execution of training programs that empower our teams to excel.

Responsibilities

• Assist in planning and delivering impactful learning experiences
• Mentor junior staff to enhance their professional development
• Manage relationships with stakeholders to secure training success
• Oversee the execution of training programs for Assurance professionals
• Evaluate training effectiveness and make necessary adjustments
• Collaborate with teams to identify learning needs and opportunities
• Foster an inclusive environment that encourages participation
• Utilize feedback to continuously improve learning initiatives

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

What You Must Have

• Bachelor's Degree
• 5 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• 5-7 years of experience in learning program management
• Proven project management and organizational skills
• Excelling in stakeholder management and communication
• Passionate about driving successful learning outcomes
• Continuously improving working practices and processes
• Supporting junior team members through coaching and development
• Implementing updates to learning portals and resources
• Maintaining process documentation and program management tools