Strategic Account Executive

Overview

Custom Ink is hiring a Strategic Account Executive to lead a dedicated industry vertical and grow enterprise relationships.

Workstyle: Remote

Reports to: VP, Strategic Partnerships & Verticals

Travel: Minimal, occasional business trips

Physical: Primarily sedentary, computer‑based role.

Responsibilities

• Own a curated list of top, enterprise accounts in the vertical.
• Prospect, expand, and close new logos while increasing revenue within existing accounts through solution selling and multithreading.
• Translate vertical insights and market trends into actionable sales strategies and campaign initiatives.
• Collaborate cross‑functionally with Marketing and Customer Success to influence demand generation, ABM campaigns, onboarding, and retention.
• Drive customer retention and expansion, focusing on long‑term value, repeat business, and deep loyalty.
• Serve as the vertical voice across the organization, sharing feedback, highlighting opportunities, and shaping go‑to‑market strategy.

Qualifications

• 5–10+ years of enterprise sales experience, preferably in a vertically focused or named account model.
• Demonstrated success managing long sales cycles and navigating complex, multi‑stakeholder purchasing structures.
• Consultative, customer‑first mindset with strong communication, negotiation, and presentation skills.
• Exceptional prospecting, solution selling, multithreading, and relationship‑building abilities with executive‑level buyers.
• Comfortable with high autonomy and accountability; owns the vertical and thinks like a business owner.
• Data‑driven, using insights and tools to drive outcomes.
• Deep familiarity with or strong interest in the assigned industry vertical.

How You'll Be Measured

• Top‑line revenue and gross margin growth by vertical, including year‑over‑year trends.
• Volume and quality of new business development activities (leads, outreach, demos, events, ABM follow‑up).
• New customer acquisition and revenue contribution, with stack ranking and revenue per teammate.
• Effectiveness of collaboration with Marketing and Customer Success on campaigns, onboarding, and retention.
• Customer experience metrics (tNPS, CSAT, order accuracy).
• Contribution to vertical strategy via insights, pipeline quality, and campaign participation.

Compensation

Salary: $103,500 – $120,000 (base) plus quarterly commission targeting $17,500, tied to individual and company performance. Placement within the range is based on experience, skills, and internal equity.

Benefits

• Generous Paid Time Off with major holidays.
• Comprehensive Health, Dental, Vision coverage at low cost.
• Employee Wellness including virtual medical consultations and mental health services.
• Family‑Friendly Benefits: up to 14 weeks fully paid parental leave, adoption assistance, caregiver leave, and fertility benefits.
• Financial Wellness: 401(k) with company match, HSA contributions, life and AD&D insurance, flexible spending accounts.
• Professional Development: training programs, certifications, tuition assistance.

Equal Opportunity Employer

Custom Ink is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination‑free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

E‑Verify

Custom Ink participates in E‑Verify in certain locations as required by law.