AWS Engineer

About

Our customer is undertaking a multi-year transformation to modernize its contact center ecosystem, transitioning from a fragmented, multi-vendor environment to a unified platform built on AWS Connect. This effort will support thousands of agents across multiple lines of business and enable a more scalable, agile, and customer-centric operating model.

The AWS Engineer will play a critical role in this transformation by providing deep technical expertise across the AWS ecosystem. This individual will help design, build, and support cloud-native solutions that enhance customer experience, streamline agent workflows, and reduce operational complexity.

This role requires a hands-on engineer who can own problems end-to-end, contribute to architectural decisions, and collaborate across business and technical teams to deliver scalable solutions. The position will also support early-stage pilot initiatives and the broader rollout of AWS Connect capabilities across the organization.

Key Responsibilities:

• Serve as a core AWS engineering lead supporting the design, development, and scaling of AWS Connect and related services
• Troubleshoot and resolve production issues across multiple AWS services, identifying root causes and implementing long-term fixes
• Design and implement scalable, resilient cloud solutions aligned with enterprise architecture standards
• Develop and maintain Lambda functions and integrations to support contact center workflows and business processes
• Lead and support integration efforts with enterprise systems (e.g., Salesforce, internal platforms, APIs)
• Collaborate with stakeholders to translate business needs into technical solutions and implementation plans
• Contribute to and enhance Infrastructure as Code (Terraform) for consistent and repeatable deployments
• Research and evaluate AWS services to recommend innovative yet practical solutions
• Support the rollout of contact center capabilities across multiple lines of business
• Partner with business and operations teams to improve:
  • Customer routing and experience
  • Agent productivity and workflows
  • System usability and maintainability

Qualifications:

• 5+ years of experience in AWS cloud engineering and development
• Proven experience designing, building, and supporting scalable distributed systems in AWS
• Strong programming experience (Python preferred, but open to other languages)
• Experience building and supporting API-driven integrations
• Working knowledge of DevOps practices, CI/CD pipelines, and automation
• Experience with Terraform or similar Infrastructure as Code tools
• Strong problem-solving skills with the ability to own issues through resolution
• Ability to work effectively in a fast-paced, evolving environment
• Excellent communication skills and experience working with cross-functional teams

Skills:

• Aws
• Cloud
• Python
• Lambda
• Api
• Terraform
• Aws connect
• Api gateway
• IAM
• Cloud watch

Additional Skills & Qualifications:

Nice to Haves:

• Experience with Amazon Connect
• Familiarity with contact center technologies (IVR, routing, call flows)
• Experience with Amazon Lex or conversational AI
• Experience integrating AWS Connect with CRM systems (e.g., Salesforce)
• Exposure to contact center modernization or cloud migration initiatives

Experience Level:

Level

Job Type & Location:

This is a Contract position based out of Atlanta, GA.

Pay and Benefits:

The pay range for this position is $70.00 - $80.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on May 22, 2026.