Lead Functional Analyst for CRM Solutions

About

Elevate transformation initiatives as a Lead Functional Analyst for CRM Solutions. Focus on designing effective implementation strategies and enhancing integration with existing systems.

This lead role encompasses documenting the necessary functional capabilities and designing CRM architectures that incorporate AI principles. You'll collaborate extensively with business and IT teams to drive a high-level IT delivery strategy while addressing regulatory and interoperability challenges within cloud environments.

Leverage your expertise to lead strategic CRM initiatives and drive innovation across complex systems.

Key Responsibilities

• Document capability requirements for CRM solutions
• Architect CRM data layers to support AI functionalities
• Assess integration strategies in line with compliance needs
• Develop and communicate security and consent models
• Create high-level IT delivery and data migration plans

Requirements

• 10 years minimum experience in relevant CRM projects
• Background with SaaS platforms like Salesforce and Dynamics
• Knowledge of Azure and cloud platforms
• Fluent in French and English for effective communication
• Strong problem-solving skills and stakeholder management