Lead Genesys Cloud Architect
Miratech
About the role
About
Join an innovative team as a Lead Genesys Cloud Architect, shaping the future of cloud contact center solutions. You'll define technical visions and design scalable architectures that align with business needs.
We are seeking an experienced architect with over 7 years in contact center technologies, specializing in Genesys Cloud CX solutions. You will collaborate with business stakeholders and engineering teams to create high-performing customer experience solutions. Your leadership will drive the technical roadmap and ensure best practices in design, development, and deployment phases.
Key Responsibilities
- Lead the architecture and design of Genesys Cloud CX solutions
- Translate requirements into secure, scalable technical designs
- Define the technical roadmap for contact center platforms
- Collaborate for seamless system integration
- Guide engineering teams on best practices and standards
Requirements
- 7+ years in contact center technologies, especially Genesys Cloud
- Proven experience with large-scale cloud solutions
- Strong knowledge in IVR and omnichannel solutions
- Hands-on experience with API integrations
- Solid understanding of SIP infrastructure and load balancing
Shape the future of customer experience solutions with your architectural expertise in this crucial role!
Skills
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