Lead Product Designer for AI and Automation

About PagerDuty

PagerDuty (NYSE:PD) is a frontrunner in Digital Operations Management, helping organizations deliver impeccable digital experiences consistently. With a community of over 13,000 organizations leveraging our platform, including 60 of the Fortune 100, we play a crucial role in Digital Transformation, Cloud Migration, and DevOps Modernization. Our impressive clientele includes industry leaders like GE, Cisco, Genentech, Electronic Arts, and Netflix.

We are excited to expand our team and are looking for a Lead Product Designer for AI and Automation to spearhead the design strategy for our innovative AI and Automation team. By joining our user experience team, you will collaborate closely with senior leadership, product management, engineering, and data science professionals. You will be responsible for crafting the vision and implementation of AI solutions and automation frameworks within the PagerDuty Operations Cloud, ensuring our AI capabilities are not only user‑friendly but also trustworthy and transformative for technical operations teams. This is an exceptional opportunity to shape the future of AI‑driven operations at a grand scale, influencing how numerous organizations utilize autonomous agents and intelligent automation to enhance operational resilience and preempt issues.

Key Responsibilities

• Define and champion the design vision for PagerDuty's AI and automation features, including AI agents.
• Lead collaborative efforts with AI/ML engineers, product managers, and data scientists to translate intricate AI capabilities into user‑friendly experiences.
• Develop design principles and patterns that promote transparency, explainability, and user control, fostering trust in autonomous systems.
• Mentor fellow designers within the organization, sharing AI/UX best practices and nurturing a culture of creativity and excellence.
• Conduct strategic research to comprehend how technical teams adopt and trust AI recommendations, automation, and insights in critical contexts.
• Collaborate with product leadership to influence the AI and automation roadmap, balancing innovation and user needs.
• Represent design insights in executive discussions and contribute to the company‑wide AI strategy.

Basic Qualifications

• 10+ years of experience in product design, UX design, or interaction design, with a focus on complex technical products.
• 3+ years of experience in designing AI/ML products, intelligent systems, automation platforms, or data‑driven applications.
• A strong history of leading design strategies and influencing product direction.
• A robust portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent user experiences.

Preferred Qualifications

• Experience in designing for developer tools, DevOps platforms, or technical operation products.
• A deep understanding of AI/ML concepts such as LLMs, generative AI, predictive models, and agentic systems.
• A demonstrated ability to establish scalable design systems, frameworks, or principles across product teams.
• Proven thought leadership through speaking, writing, or contributions to the design community.
• Experience in high‑growth SaaS or enterprise software companies with complex technical audiences.

Compensation

The base salary range for this position is 161,000 – 270,600 USD. This role may also offer bonus opportunities, commissions, equity, and additional benefits.

Our salary ranges are determined based on role, level, and location, reflecting the minimum and maximum base salary we anticipate paying new hires. Individual compensation is based on several factors, including market location, relevant knowledge, skills, and experience.

Your recruiter will provide more details about the specific offerings and the salary range during the hiring process.

Encouragement to Apply

We invite you to submit your resume even if you don't meet every qualification. We value potential and consider each candidate's complete professional narrative. Whether transitioning careers or taking your next step, we look forward to reviewing your application. If this isn't the right fit for you at the moment, consider signing up for job alerts!

Work Environment

PagerDuty employs a hybrid work model with offices in prominent cities including Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer flexibility within these locations but cannot employ candidates from certain regions, including:

Location restrictions:

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which varies by role.

Our Values and Culture

PagerDuty’s principles govern our interactions with customers, collaboration with team members, product development, and the creation of an inclusive environment. These values outline not just our approaches but our identity as a Dutonian.

At PagerDuty, our leaders are tasked with cultivating high‑performance environments that enhance accountability, guided by our Leadership Impact dimensions: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension includes competencies that provide leaders with a cohesive framework for career development and succession planning.

What We Offer

As a global entity, our competitive total rewards approach aligns with industry standards and regional regulations. Learn more about our offerings on our benefits site.

Your benefits package may include:

• Competitive salary
• Comprehensive benefits
• Flexible work options
• Company equity
• Employee Stock Purchase Program
• Retirement options
• Generous paid leave
• Paid holidays and sick days
• Company wellness days
• Parental leave: 22 weeks for pregnant parents, 12 weeks for non‑pregnant parents (subject to local regulations)
• Volunteer time off: 20 hours annually
• Company‑wide innovation weeks
• Mental wellness programs
• Eligibility criteria apply by role, location, and tenure.

Additional Information

PagerDuty is an equal opportunity employer and proudly embraces diversity, ensuring that all candidates are considered regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. We prioritize your privacy during the application process in accordance with our Privacy Policy.

PagerDuty provides reasonable accommodations for individuals with disabilities in our job application process. Should you require assistance, please get in touch with us for support.

PagerDuty utilizes the E‑Verify employment verification program.