Lead Solution Engineer

About

At Accenture Federal Services, our mission is to empower the US federal government to make the nation stronger, safer, and improve the lives of its citizens. Our team of over 13,000 individuals is driven by a shared commitment to explore the immense potential of technology and innovation for our clients in defense, national security, public safety, civilian sectors, and military health organizations.

Join our dynamic environment at Accenture Federal Services, an integral part of the global Accenture family. Recognized among the Glassdoor Top 100 Best Places to Work, we foster a collaborative and inclusive community where everyone can grow, learn, and thrive through practical experience, certification, and ongoing training.

Be part of a movement to implement positive, enduring changes that advance governmental missions!

Job Overview

As a Lead Solution Engineer, you will play a pivotal role in gathering technical requirements and developing innovative solutions tailored to customer use cases. You will provision essential tools and resources, ensuring they align with customer needs. You will lead the customer use case intake process by collaborating closely with clients to comprehend their objectives and requirements. Additionally, you will coordinate with technical teams to create viable solutions that meet customer needs while aligning them with system capabilities.

Your responsibilities will also include managing the intake pipeline by prioritizing and scheduling new use cases according to organizational goals and resource availability. You'll be tasked with maintaining clear documentation and templates for the intake process, facilitating solution workshops between customers and technical teams, and collaborating with the service catalog manager to identify opportunities for new or improved services based on recurring customer needs. Finally, you will track and report on key intake metrics, such as volume, cycle time, and customer satisfaction, while working alongside the customer success team to ensure seamless transitions of new cases into implementation.

Qualifications

• 8 years of experience in gathering technical requirements, solution development, and managing customer cases in technical enterprise environments.
• Proven ability to translate complex business and mission needs into actionable technical solutions while facilitating cross-functional collaboration and ensuring effective solution delivery.
• Bachelor's degree (or an additional 4 years of relevant experience).
• Active TS Clearance required.

Additional Information

Applicants must possess work authorization that does not require visa sponsorship. Current employees of Accenture Federal Services clients may not be eligible for consideration. Job candidates are not obligated to disclose sealed or expunged records of conviction as part of the hiring process.

Our Commitment

Dedicated to serving the US federal government, we gather diverse talents to help transform federal operations for greater mission success. We are committed to fostering a culture that respects individuals, promotes belonging, and ensures equal opportunities for all. We believe that diversity leads to enhanced innovation and results that benefit our clients and communities.

Equal Opportunity Statement

We uphold the principle that discrimination based on differences is unacceptable. Employment decisions are made without regard to factors such as age, race, religion, gender, sexual orientation, disability status, veteran status, or any other protected status. Our diversity enriches our creativity and competitiveness, thus better serving our clients and communities.

Request for Accommodations

We are committed to providing equal employment opportunities for individuals with disabilities or for religious observances, including reasonable accommodations when necessary. If hired and you require accommodations to perform vital functions of your role, you will be involved in a reasonable accommodation process.