Solutions Engineer

About Paramount Commerce

We are Paramount Commerce, a leading fintech company that has been simplifying payments in Canada since the early 2000s. We process $5 billion annually for some of the world's largest gaming and cryptocurrency platforms across Interac, EFT and soon to be RTR rails. Our infrastructure sits at the center of how money moves in Canada.

As we scale into new verticals and prepare for global expansion, the complexity of what we sell is outpacing the way we sell it. Our payment products span multiple rails, settlement models, and regulatory frameworks. The merchants buying them are increasingly sophisticated, with their own payments engineers and product teams who expect a technical counterpart on our side of the table. Today, that counterpart doesn't exist as a dedicated function. That's about to change.

The Opportunity

Reporting directly to the CRO, you will serve as the connective tissue between our commercial goals and our technical capabilities. You’ll partner with a Product team focused on developer experience and an Engineering team that prizes robust infrastructure, ensuring our largest merchants in gaming and fintech receive a seamless, world-class onboarding experience from the very first meeting.

You will be the first dedicated Solutions Engineer at Paramount Commerce. This is not a role where you inherit a playbook and run it. You will build the function, define how we engage with merchants technically, and become the person that Sales can't close a strategic deal without.

The challenge is real: our deals involve merchants integrating across payment methods with different settlement flows, compliance constraints, and edge cases that surface late if nobody catches them early. When a gaming platform needs to understand how Interac request-to-pay works alongside their existing card acquiring setup, or a crypto exchange needs to map our A2A flows to their treasury architecture, you're the one in the room making it concrete.

Right now, that work falls across Product, Engineering, Onboarding and Business Development in ways that slow deals down and create post-signature surprises. Your job is to own that space, eliminate the ambiguity, and make our technical sales process as strong as our infrastructure.

What You'll Do

Be the Technical Authority in the Room

• Join late-stage and strategic sales conversations where technical credibility wins or loses the deal. You're here to make sure deals close with full technical certainty so they succeed after signature, not just before it.
• Articulate how our payment solutions work, where they don't, and what it actually takes to integrate
• Structure solutions across payment methods (A2A, Interac, EFT), settlement flows, and compliance constraints
• Identify risks early and prevent deals from gaining complexity that kills them post-signature

Translate Between Two Worlds

• Work directly with merchant-side product managers, payments engineers, and technical architects to understand their integration requirements and constraints. You become the trusted source of truth that both sides of the table rely on by documenting:
  • Integration flows and technical architecture
  • Edge cases and compliance dependencies
  • Product gaps and required enhancements

Own Technical Pre-Sales End to End

• Lead technical discovery, solution design, and integration scoping from first conversation through handoff to delivery. Over time, you'll build the repeatable assets that make this scalable:
  • Solution templates by vertical (gaming, remittance, crypto, marketplace)
  • Integration playbooks and technical qualification frameworks
  • FAQs and objection-handling guides that reduce dependency on Product and Engineering for routine deal support

Improve What Happens After the Signature

• Partner with implementation and engineering teams to ensure clean handoffs that reduce time-to-launch and eliminate avoidable rework. The best SE functions don't just close deals; they make deals successful.
• Ensure seamless Sales to Delivery transitions with complete technical context
• Identify recurring friction points and feed them back into product roadmap and commercial positioning

Build the Function

• Define the engagement model between Solutions Engineering, Sales, Account Management, and Product. You're laying the foundation; make it strong enough to build on.
• Establish documentation standards and technical deal qualification criteria
• Create the processes and templates that let this function scale beyond you
• Shape what "good" looks like for Solutions Engineering at Paramount Commerce

What Success Looks Like

First 6 Months

• Sales pulls you into every strategic deal because you've proven you change outcomes
• Post-signature technical surprises have dropped significantly because risks are identified during the sales cycle, not after
• You've produced the first set of vertical-specific solution templates that the commercial team actually uses
• Product receives structured, high-quality input on merchant requirements instead of secondhand notes from sales calls

12 Months

• Integration timelines have measurably improved through better scoping and cleaner handoffs
• You've established a repeatable technical pre-sales process that doesn't depend on pulling engineers into sales calls
• The function has a clear roadmap for scaling, whether that means additional hires, better tooling, or both
• You have a direct and trusted relationship with the CRO, Product leadership, and Engineering leads

What You'll Bring

Payments Depth, Not Surface Knowledge

• 7 to 10+ years in Solutions Engineering, Sales Engineering, or a technical pre-sales hybrid within the payments industry.
• You understand the Canadian and US payments ecosystem at an operational level: Interac (e-Transfer, request-to-pay, and where real-time rails are headed), A2A and EFT flows, card acquiring, and the real distinctions between PSPs, processors, and gateways.
• You've seen enough payment integrations go sideways to know where the risk actually lives.
• Direct experience in gaming, crypto, or fintech integrations will put you at the top of the pile.

Technical and Commercial Fluency

• You can discuss API authentication patterns with a merchant's engineering team and then walk into a commercial negotiation about settlement timing in the same meeting.
• You have a strong working knowledge of APIs, webhooks, reconciliation, and settlement flows.
• You simplify complexity without losing precision.

Merchant-Side Credibility

• You've worked directly with product managers, engineers, and payments teams on the merchant side.
• You can handle deep technical questioning, navigate ambiguous requirements, and guide stakeholders who don't fully understand their own systems toward clarity. This is most of the job.

Builder Mentality

• You've been the first or early SE hire before, or you've operated in an environment where you had to create process rather than follow it.
• You care about closing deals and making them succeed post-sale.
• You see inefficiency and fix it without waiting for permission.

Who This Role Is For

This role is for someone who has spent years watching deals get complicated because nobody owned the technical narrative. You've seen the post-signature scramble when integration requirements weren't properly scoped, the engineering frustration when sales promises don't match technical reality, and the merchant churn that follows. You want to fix that, not just for one deal but structurally.

You should be comfortable being the person who says "that won't work the way you think it will" in a room full of people who want to hear the opposite. You should be equally comfortable proposing the alternative that actually will.

If you've been looking for a role where you build something from the ground up, have direct access to executive leadership, and work on problems that matter in a payments company that processes real volume, this is it.

Why Paramount Commerce

• Canadian Company with over 22 years of history 🇨🇦
• Competitive salary + performance bonus
• Generous Vacation + Summer Fridays
• Health & Dental Benefits
• Wellness Spending Account
• Retirement savings matching plan
• Hybrid work environment - Thursdays in Toronto office
• Quality Hardware provided to do your work
• Parental leave top up program
• Birthday Day Off
• Quarterly Socials
• Volunteer Days to give back to our community

Compensation Disclosure

The base salary range for this role is $150,000 to $190,000 CAD, plus performance bonus. This is a net-new position on the team. Final compensation depends on experience and qualifications. Please note that base salary ranges may differ based on location and local currency.

AI Disclosure

We use technology assisted tools, including artificial intelligence, to support parts of our recruitment process (such as resume screening, note taking, and interview scheduling). These tools are designed to support, but never replace human judgement. All hiring decisions are made by humans, and we are committed to fair, inclusive, and bias-aware hiring practices.

DEI

At Paramount Commerce, we are proud to be an equal opportunity employer, and we do our best to make sure all people feel supported and connected at work. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. We believe that different perspectives, experiences, backgrounds, and skill sets are what make for high performing teams, and we are committed to creating a place for our employees to be their authentic selves. Don't worry if you don't check every box. If you're excited about this role and think you'd be a good fit, we encourage you to apply.

Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require any accommodation, please let us know and we will work with you to provide the necessary support.