Senior Program Manager

About

Drive impactful Customer Success initiatives as a Senior Program Manager. You'll utilize strong analytical skills and lead cross-functional programs to enhance retention and operational efficiency in a remote setting.

In this pivotal role, you'll be responsible for driving the operating rhythm of Customer Success programs. Your experience in program management will enable you to craft scalable processes and enhance stakeholder alignment. Engage with various departments to support strategic priorities and ensure measurable outcomes for customer operations.

Key Responsibilities:

• Manage Customer Success operational cadences and reviews
• Coordinate key business meetings and execution forums
• Build and maintain an effective CS operating calendar
• Oversee new product readiness and field communication
• Track program effectiveness using defined KPIs

Requirements:

• Bachelor’s degree; MBA preferred
• 6–8 years in program management or related fields
• Proven cross-functional leadership in B2B SaaS
• Strong documentation and communication skills
• Ability to partner effectively with diverse stakeholders

Maximize customer outcomes by leading programs that enhance operational efficiency and drive strategic success across Customer Success initiatives.